Trinite Paine

• Work closely with leadership for scheduling and administrative duties, managing up to 75 - 100 agents, to help their teams to assign duties and roles.
• Audit aircraft to ensure that all aircrafts interiors meet the Delta Care Standard level of cleanliness for each flight to drive a positive

• Trained over 30 Cabin Experience Agents on the equipment, materials and knowledge needed to be successful Leads
• Oversaw and coordinated operational performance for on-time departures, safety, security, and customer service delivery
• Maintained constant communication with Tower and provide updates regarding the servicing of the plane

• The Local Record Administrator or LRA is responsible for facilitating and verifying proper completion and recording of all required training.
• LRA’s are responsible for supporting station leadership by providing scheduled and ad hoc reports, tracking and improving station compliance, ensuring proper completion of courses, agent scheduling, and communicating with LMS support.

▪ As Facilitator, one must practice safety-conscious behaviors in all operational processes and procedures and be willing to help and contribute as required
▪ Be self-motivated, dedicated to providing top-tier customer service
▪ Able to dialogue with peers, as well as multiple levels of departmental, divisional, and executive leadership
▪ Be responsible for managing time and resources with the goal of delivering well trained learners to the operation
▪ A role model for teams and sets a high standard in dependability, attendance, and appearance
▪ Maintains positive outlook and commitment to professionalism

• Utilize Hub View and INFORM to coordinate operational needs to accomplish on-time departures, safety and security.
• Act as direct point of contact between tower coordinators, cleaning teams and divisions of the world-port.
• Prioritize tasks by urgency and importance based on scheduled departure time, ground time, arrival time and type of aircraft.