Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
CustomerServiceRepresentative

Trinitey Gusimat

Raleigh,NC

Summary

Dynamic customer service professional with a proven track record at Charter Spectrum, excelling in conflict resolution and relationship building. Recognized for enhancing customer loyalty through empathetic complaint handling and effective communication. Proficient in Microsoft Excel, consistently exceeding performance metrics while training new hires to uphold service excellence.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Charter Spectrum
10.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.

Warehouse Manager

Smart Courier
08.2022 - 11.2023
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.

Pool Manager

Aquatic Management Group
05.2023 - 10.2023
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Ensured compliance with health regulations through regular water testing and documentation procedures.
  • Oversaw and managed lifeguard staff by monitoring attendance and performance.
  • Increased customer satisfaction with timely resolution of issues and proactive communication.
  • Maintained a clean and well-organized facility, contributing to a positive guest experience.
  • Adjusted pool chemical balance to maintain general water cleanliness.

To-Go Server

Texas Roadhouse
08.2022 - 01.2023
  • Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
  • Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
  • Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
  • Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
  • Served as a reliable team player by covering shifts when necessary to maintain optimal staffing levels during busy periods.
  • Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.

Pool Attendant

Aquatech Pool Management
05.2022 - 08.2022
  • Moved umbrellas and lounge chairs at request of guests.
  • Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
  • Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
  • Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
  • Checked side duty list for opening and closing procedures.
  • Enhanced pool safety by enforcing pool rules and regulations diligently.

Education

Business Administration

Wakefield High School
Raleigh, NC
06-2029

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Complaint resolution

Accomplishments

Q3 Silver Awards

Q4 Silver Award

July 2024 Bronze Award

October 2024 Bronze Award

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

Charter Spectrum
10.2023 - Current

Pool Manager

Aquatic Management Group
05.2023 - 10.2023

Warehouse Manager

Smart Courier
08.2022 - 11.2023

To-Go Server

Texas Roadhouse
08.2022 - 01.2023

Pool Attendant

Aquatech Pool Management
05.2022 - 08.2022

Business Administration

Wakefield High School

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