Summary
Overview
Work History
Education
Skills
References
Quote
Timeline
Teacher
Triniti Dalton

Triniti Dalton

Morristown,TN

Summary

Passionate and enthusiastic aspiring elementary school teacher with a background in coaching primary-aged children in multiple sports. Committed to making a positive impact in the lives of children on a daily basis. Dedicated to creating a supportive and engaging learning environment that fosters growth and development.

Overview

8
8
years of professional experience
2
2
years of post-secondary education

Work History

Operations Manager

Foundever
01.2017 - 06.2025
  • Responsible for hiring leadership and leading a team of upwards of 2500 service professionals in a fast-paced, metric-driven environment, guiding customer service agents in delivering service and operational excellence through the consistent application of strategies that focus on continuous improvement in the areas of contributions, competencies, and performance.
  • Adheres to policies on ethics and integrity
  • Analyzes data to guarantee key performance measures are met, while aiding in the removal of barriers to success
  • Provides direction to employees on achieving specific client objectives, including delivery on the customer experience that promotes customer loyalty, brand recognition and revenue generation
  • Participates in calibration sessions directed by the training group to closely monitor account performance
  • Provides guidance and leadership, development and serves as a mentor for customer service team leads in day-to-day activities
  • Identifies training /developmental requirements as relates to Scores and other goals
  • Works with Partner Relations Management Team in managing objectives through daily calls
  • Align work processes, structure, and systems to meet customer needs
  • Builds rapport and establishes trust with coworkers and clients
  • Identifies, communicates, motivates, and educates team members with new initiatives
  • Provides accurate, timely, and professionally written, statistical, and verbal reports for management for historical, current status, and forecasting purposes
  • Compiles and reports accountable information to clients and for distribution to internal management and staff
  • Performs requisite administrative tasks, including but not limited to, report preparation, account reviews and other necessary documentation
  • Demonstrated experience in driving teams toward high productivity and sustained performance
  • Proven ability to coach and develop direct reports to achieve both personal development and business goals
  • Knowledge of basic accounting principles
  • Technical ability to multitask, use of multiple PC applications and knowledge of accounting related services and software
  • Strong leadership skills to guide team members in a way that encourages involvement and increases their sense of ownership
  • Strictly adheres and demands strict adherence to the companies' policies
  • Excellent attention to detail
  • Strong analytical skills and report analysis
  • Embraces change and drives growth
  • High energy, self-motivated individual who can work independently and as part of a team to reach individual and team goals

Cheer Director

Morristown Gladiators
05.2021 - 05.2025
  • The cheerleading director is responsible for organizing and executing the non-profit cheer program
  • Secured program and league approvals by managing coach certifications and insurance.
  • Responsible for keeping accurate and update to date records for all athletes, coaches and volunteers within the program
  • Organizes and executes fundraisers and community events not only within the program but with local businesses
  • Responsible for coaching student athletes in competitive cheerleading techniques to prepare them for events, games, and competitions
  • Motivate student athletes to develop an appreciation of the sport
  • Works with cheerleaders during practices, events, and competitions
  • Holds organizational meetings for team prospects and encourages students to participate
  • Assesses skills and assigns team positions; chooses team members
  • Creates choreography and cheers; organizes practice sessions
  • Monitors each cheerleader, recommends safe techniques, and supervises warm-ups
  • Coaches and instructs cheerleaders, individually or in groups, regarding the rules, regulations, equipment, and techniques of the sport
  • Observes cheerleaders during events and practice to determine the needs for individual or team improvement
  • Establishes and maintains standards of pupil behavior and provides proper supervision of students at all times
  • Follow established procedures in the event of an injury
  • Conferences with parents/guardians, as necessary, regarding the performance of their student
  • Must have an understanding of current regulations and rules, updates, and be willing to seek advice when necessary
  • Follows state, regional, and district regulations governing the program
  • Models' sports-like behavior and maintains appropriate conduct towards cheerleaders, officials, and spectators
  • Follows established procedures for supplies and uniforms
  • Works with the sponsor to develop a policy for awards and submits a list of award winners at the end of the season
  • Participates in special activities including but not limited to: parent's night, banquets, award nights, and pep assemblies
  • Maintains eligibility forms, emergency data cards, insurance records, equipment inventory, and other related records
  • Models' nondiscriminatory practices in all activities

Education

Some College - Elementary Education

Walters State Community College
Morristown, TN
08.2023 - Current

High School Diploma -

Morristown Hamblen East High School
Morristown, TN
08.2010 - 03.2014

Skills

  • Staff Management
  • Program Management
  • Talent Acquisition
  • Computer Skills
  • Team/People Management
  • Strategic Planning
  • Organizational Development
  • Business Administration
  • Presentation Skills
  • Microsoft Office
  • Sports coaching
  • Coaching and mentoring

References

Zachary Martin, prior supervisor, (224) 238-0336

Teresa Price, board member (Gladiators), 423-620-2315

Jessica Hearron, former coach (direct report) and coworker, 865-335-0899

Quote

Imagination is everything. It is the preview of life’s coming attractions.
Albert Einstein

Timeline

Some College - Elementary Education

Walters State Community College
08.2023 - Current

Cheer Director

Morristown Gladiators
05.2021 - 05.2025

Operations Manager

Foundever
01.2017 - 06.2025

High School Diploma -

Morristown Hamblen East High School
08.2010 - 03.2014

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