Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Triniti Fuller

Summary

A knowledgeable and dedicated customer service professional offering polished communication skills and extensive experience. A self-motivated, true team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. I'm motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Customer Service Call Center Representative

TTEC
02.2022 - 12.2022
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Determine charges for services requested
  • Refer unresolved customer grievances to designated departments for further investigation
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information
  • Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information
  • Provide assistance for customers with special billing requests
  • Perform clerical duties such as typing, proofreading, and sorting mail.

Call Center Representative

Randstad
03.2020 - 10.2020
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Processed debit and credit card and electronic check payments.
  • Boosted customer service satisfaction ratings through consistent quality control.

Customer Service Representative

Nspire
07.2018 - 04.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Perform clerical duties such as typing, proofreading, and sorting mail

Education

High School Diploma -

Norcross High School
Norcross, GA
05.2018

Skills

  • Quick typer
  • Proficient in Microsoft Office, including Word, Excel and PowerPoint
  • Verbal and Written Communication
  • Product Knowledge
  • Customer service
  • Resourcefulness
  • Calm
  • Cash Handling
  • Interpersonal Skills
  • Database Research
  • Performance Monitoring
  • Detail oriented
  • Account Updating
  • Escalation Management
  • Technical Troubleshooting
  • Call Management
  • Customer Satisfaction
  • Product and Service Knowledge

Awards

IB Certificate

Timeline

Customer Service Call Center Representative

TTEC
02.2022 - 12.2022

Call Center Representative

Randstad
03.2020 - 10.2020

Customer Service Representative

Nspire
07.2018 - 04.2019

High School Diploma -

Norcross High School

Similar Profiles

CREATE PROFILE
Triniti Fuller