Trinitty Alexander
Baton Rouge,LA
Summary
Dedicated, accountable insurance representative with exceptional client management skills and a strong focus on promoting insurance plans. Efficiently handles multiple competing responsibilities while maintaining a high level of effectiveness. Demonstrated track record of exceptional time management and delivering top-notch customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Line/ Banquet Cook
City Club Of Baton Rouge
- I worked multiple stations at the City Club of Baton Rouge, those stations included Fry, Pantry, and Dessert plating
- I worked plated dinners to a customized menu
- Ultimately, I worked in the Banquet department, catering various numbers of parties with various menus
- I had the opportunity to work parties and make sure the food got out on time and with the members' satisfaction in mind from flavors to presentation
Licensed Insurance Agent
The Assurance Group Inc
07.2024 - 10.2024
- Upsold additional products and services after identifying customer needs and requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist clients in protecting assets.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Calculated quotes and educated potential clients on insurance options.
- Promoted products and services using upselling and other sales strategies.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
Line Cook
Masters Golf Tournament at Augusta National Golf Club
04.2021 - 04.2021
- Company Overview: A New Orleans inspired restaurant that prides itself with great quality food
- I worked on the fry side on the East line, which is an open kitchen that is meant for fast services in a mellow and professional environment
- A New Orleans inspired restaurant that prides itself with great quality food
Line Cook
Quarters Entertainment
06.2020 - 11.2020
- Company Overview: An Arcade, Bowling alley, and a bar all in one
- I was a Floating line cook, I didn't have a specific station due to being short staffed
- The menu used mostly for the bar area due to the rest of the establishment was closed due to coronavirus spikes
- An Arcade, Bowling alley, and a bar all in one
Garde Manger / Prep Cook
Culture Sports Bar
11.2019 - 04.2020
- My duties as Garde Manger, I was in charge of all of the making and plating of all of the salad to order and I did the same thing for both the hot and cold desserts
- Aside from my duties as Garde Manger, I was in charge of preparing the items for the egg rolls and all of the seafood that we sold in the restaurant, from deveining the shrimps to having to butterfly the lobster
Hostess
BRQ of Baton Rouge
05.2019 - 08.2019
- In charge of the placement of customers in the restaurant, the seating sections for the servers
- Took to-go orders via the phone, Waitr, and Doordash, while also packing the orders for delivery
Pizza Maker/ Prep Station
Jabby's Pizza Place
01.2019 - 05.2019
- Prepped all of the toppings for the pizzas, pressed the dough, dressed the pizzas
- I also took customers orders making sure that they are correctly written for the back of the house
Party Host / Cashier
Chuck E Cheese
01.2017 - 11.2018
- Up-sold additional menu items, beverages and desserts to increase restaurant profits
- Took necessary steps to meet customer needs and effectively resolve food or service issues
- Correctly received orders, processed payments and responded appropriately to guest concerns
- Served fresh, hot food with a smile in a timely manner
- I also organized children's birthday parties and performed in Chuck E Cheese mascot suits
Education
AOS - Culinary Arts
Louisiana Culinary Institute
Baton Rouge, LA05.2021
AOS - Culinary Arts Baking and Pastry
Louisiana Culinary Institute
Baton Rouge, LA12.2020
High School Diploma - undefined
Madison Preparatory Academy
Baton Rouge, LA05.2018
Skills
- Comfortable with standing for long periods of time
- Capable of following instructions and eager to learn
- Positive attitude during stressful moments
- GSafe food handling
- Dish quality assurance
- Team training and development
- Menu planning
- Pastry production
- Food presentation
- Food allergy safety
- Buffet setup
- Complaint resolution
- Insurance sales strategy
- Marketing initiatives
- Policy management
Awards Certificates
- Won First Place in 2019 Home Plate Classic - Louisiana Culinary Institute
- NRA Servsafe - Food Protection Manager Certificate
- NRA Manage First - Customer Service 2.0
- NRA Manage First - Hospitality and Restaurant Management 2.0
Certification
- ACF Pastry Culinarian Certification – American Culinary Federation.
- Certified Culinarian (CC) - American Culinary Federation (ACF).
- Licensed Insurance Agent/Broker - Louisiana Department of Insurance.
- Accident and Health License – Louisiana Department of Insurance.
- Life and Health Insurance License - Louisiana Department of Insurance.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Licensed Insurance Agent
The Assurance Group Inc
07.2024 - 10.2024
Line Cook
Masters Golf Tournament at Augusta National Golf Club
04.2021 - 04.2021
Line Cook
Quarters Entertainment
06.2020 - 11.2020
Garde Manger / Prep Cook
Culture Sports Bar
11.2019 - 04.2020
Hostess
BRQ of Baton Rouge
05.2019 - 08.2019
Pizza Maker/ Prep Station
Jabby's Pizza Place
01.2019 - 05.2019
Party Host / Cashier
Chuck E Cheese
01.2017 - 11.2018
Line/ Banquet Cook
City Club Of Baton Rouge
AOS - Culinary Arts Baking and Pastry
Louisiana Culinary Institute
High School Diploma - undefined
Madison Preparatory Academy
- ACF Pastry Culinarian Certification – American Culinary Federation.
- Certified Culinarian (CC) - American Culinary Federation (ACF).
- Licensed Insurance Agent/Broker - Louisiana Department of Insurance.
- Accident and Health License – Louisiana Department of Insurance.
- Life and Health Insurance License - Louisiana Department of Insurance.
AOS - Culinary Arts
Louisiana Culinary Institute
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