Trinity Allen
Magalia,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Server/Beertender
Rincon Brewery
12.2022 - 08.2023
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Obtained cash bank and stocked service bar to prepare for operation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Barista/Barista Trainer
The Morning Jump Coffee Company
06.2021 - 11.2022
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Handled cash and processed payments accurately to avoid errors.
- Trained new employees in groups and in one-on-one scenarios.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Promoted additional items with beverages, increasing store sales.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Recommended products based on solid understanding of individual customer needs and preferences.
Barista Shift Manager
Giant Steps Cafe
03.2018 - 02.2020
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Designed and adjusted work schedules to meet business demands.
- Created new training guidelines, and provided staff orientation and training.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Served high customer volumes during special events and weekends.
- Produced consistently high-quality baked goods for customers.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Associate
Panera Bread
10.2016 - 03.2018
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Reset and cleaned tables quickly to prepare for new customers.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Trained and mentored junior staff on customer service strategies and techniques.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
General Studies
Ventura College
Ventura, CAHigh School Diploma -
Rio Mesa High School
Oxnard, CASkills
- Safe Serving Knowledge
- Attending Multiple Customers
- Customer Service
- High-Volume Environments
- Consistency
- Recipe and Menu Memorization
- Sales Techniques
Timeline
Server/Beertender
Rincon Brewery
12.2022 - 08.2023
Barista/Barista Trainer
The Morning Jump Coffee Company
06.2021 - 11.2022
Barista Shift Manager
Giant Steps Cafe
03.2018 - 02.2020
Associate
Panera Bread
10.2016 - 03.2018
General Studies
Ventura College
High School Diploma -
Rio Mesa High School
Similar Profiles
Leslie SaldanaLeslie Saldana
Teaching Assistant at Rincon Community Child Development CenterTeaching Assistant at Rincon Community Child Development Center
Flor SalazarFlor Salazar
Service Associate at Tamaleria Rincon SinaloenseService Associate at Tamaleria Rincon Sinaloense
Arianda OchoaArianda Ochoa
Patient Access Service Representative at TMCOne RinconPatient Access Service Representative at TMCOne Rincon
Dana DonnellanDana Donnellan
Various Accounting Positions at Mad EngineVarious Accounting Positions at Mad Engine
Scott AckermanScott Ackerman
Cashier at WalmartCashier at Walmart