Trinity Andrews
Conroe,TX
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed at Health Care Service Corporation. Excelled in high-stress situations, enhancing customer loyalty through empathetic resolution of complaints. Skilled in active listening and critical thinking, with a strong foundation in call center operations and customer relations. Demonstrated ability to improve service delivery, contributing to increased satisfaction and repeat business.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Health Care Service Corporation
01.2021 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Wal-Mart
Stocking
06.2018 - 10.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
Server
Waffle House
01.2022 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Housekeeping
Crothall Healthcare Inc.
04.2021 - 12.2023
- Coordinated with housekeeping staff to ensure timely room turnover, resulting in higher guest satisfaction.
- Coordinated with housekeeping and maintenance departments to ensure guest rooms met highest standards.
- Promoted a clean worksite environment through regular housekeeping tasks and proper waste disposal methods.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Ensured timely room availability by efficiently coordinating with housekeeping teams.
Education
Spring Highschool
Spring, TXSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Call center experience
- Scheduling
- Data Collection
- Warehousing functions
Languages
English
Full Professional
Timeline
Server
Waffle House
01.2022 - 12.2023
Housekeeping
Crothall Healthcare Inc.
04.2021 - 12.2023
Customer Service Representative
Health Care Service Corporation
01.2021 - 01.2024
Wal-Mart
Stocking
06.2018 - 10.2020
Spring Highschool
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