Trinity Austin
Montgomery,AL
Summary
Dynamic legal intern with experience at the Federal Defenders Program for Middle District AL, adept at drafting legal documents and conducting thorough legal research. Proven problem solver with strong professional communication skills, enhancing case strategies and client interactions. Committed to delivering high-quality work and fostering teamwork in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Intern
Federal Defenders Program for Middle District AL
Montgomery, AL
01.2025 - 04.2025
- Organized client files, drafted pleadings, motions, and discovery requests.
- Proofread documents for accuracy before filing them with the court.
- Attended hearings, depositions, mediations, arbitrations, trials or other proceedings with attorneys.
- Attended client meetings to take notes and provide feedback to the attorney handling the case.
- Drafted motions, briefs and other legal documents.
- Delivered subpoenas and coordinated law office activities.
- Observed courtroom proceedings and strategy meetings to gain practical legal experience.
Customer Service Representative
MOHELA
Montgomery, AL
10.2022 - 11.2023
- Answered customer inquiries via phone, email, and chat.
- Processed applications for student loan consolidation and refinancing.
- Created customized repayment plans tailored to individual borrower's needs based on income level, credit score.
- Assisted with completion of documentation such as FAFSA paperwork, answered questions, and delivered key information.
- Set up debt payment plans based on client credit, income and assets.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Prepared documents such as promissory notes, disclosure statements, repayment plans and other paperwork required by lenders.
Customer Service Representative
Alorica
Montgomery, AL
10.2021 - 10.2022
- Answered customer inquiries via phone, email, and chat.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Strengthened customer retention by offering discount options.
- Promoted available products and services to customers during service, account management and order calls.
- Updated databases with new and modified customer data.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Cashier
Walmart
Montgomery, AL
01.2019 - 09.2021
- Greeted customers promptly and responded to questions.
- Helped with purchases and signed customers up for rewards program.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Processed customer payments quickly and returned exact change and receipts.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Bachelor of Science - Criminal Justice
Alabama State University
Montgomery, AL05-2025
Skills
- Drafting legal documents
- Legal research
- Research and analysis
- Professional communication skills
- Problem solving and critical thinking
- Legal writing
- Leadership and teamwork
- Networking Skills
Accomplishments
- National Association of Leadership and Success
- Honors Convocation
Affiliations
- Pre Law Society 2024–2025
- NABCJ/ National Association of Blacks in Criminal Justice 2024–2025
- Dream Team Campaign/Trinity's Law 2025
- Dejuan's Campaign Team 2025
Timeline
Intern
Federal Defenders Program for Middle District AL
01.2025 - 04.2025
Customer Service Representative
MOHELA
10.2022 - 11.2023
Customer Service Representative
Alorica
10.2021 - 10.2022
Cashier
Walmart
01.2019 - 09.2021
Bachelor of Science - Criminal Justice
Alabama State University
Similar Profiles
Jailyn BurtonJailyn Burton
NA at Federal Defenders for the Middle District of AlabamaNA at Federal Defenders for the Middle District of Alabama
Jessica SmithJessica Smith
Administrative Officer at Federal Defenders, Middle District of AlabamaAdministrative Officer at Federal Defenders, Middle District of Alabama
Lucius HortonLucius Horton
Computer Systems Administrator at Federal Defenders of the Middle District of GAComputer Systems Administrator at Federal Defenders of the Middle District of GA