Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Trinity Boweter

Salt Lake City,UT

Summary

Personable and proactive employee with a track record of maintaining professionalism and goes above and beyond to meet work criteria.

Overview

5
5
years of professional experience

Work History

Customer Service Agent

Teleperformance
06.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks.
  • Communicated with clients regarding account services, statements, and balances.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Addressed customer account discrepancies and concerns.

Waitress

Wingers
09.2021 - 04.2023
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.

Intern

Richfield Veterinary Clinic
08.2021 - 12.2021
  • Communicated with pet owners regarding pet diagnosis, prognosis and treatment.
  • Practiced with licensed veterinarian veterinary medicine with emphasis on preventive care, chronic disease management and emergency medicine in small animals.
  • Helped improve animal wellbeing by advising owners on better care strategies and treatment options.

Crew Member

Arby's Restaurant
04.2021 - 09.2021
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared products following restaurant, health, and safety standards and procedures.

Customer Service Representative

Pizza Hut
10.2020 - 04.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.

Cashier

Walmart
06.2020 - 09.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.

Housekeeper

Fairfield Inn And Suites Marriott
05.2018 - 08.2018
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Education

High School Diploma -

South Sevier High School
Monroe, UT
05.2022

Skills

  • Problem Resolution
  • Outstanding Communication Skills
  • Empathetic and Genuine
  • Customer Service
  • Exemplary Work Ethic
  • Relationship Building
  • Attention to Detail
  • Information Verification
  • Quick Learner
  • Reliable

Additional Information

I am always looking for ways to improve myself both financially and personally. Any employer that gives me the opportunity to grow as an individual will always have my upmost respect. I love learning new things and I am not afraid to get my hands dirty in the process. I have a strong work ethic and I am always reliable. I am highly adaptable and I work fantastically well under pressure and stress.

Timeline

Customer Service Agent

Teleperformance
06.2023 - Current

Waitress

Wingers
09.2021 - 04.2023

Intern

Richfield Veterinary Clinic
08.2021 - 12.2021

Crew Member

Arby's Restaurant
04.2021 - 09.2021

Customer Service Representative

Pizza Hut
10.2020 - 04.2021

Cashier

Walmart
06.2020 - 09.2020

Housekeeper

Fairfield Inn And Suites Marriott
05.2018 - 08.2018

High School Diploma -

South Sevier High School

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Trinity Boweter