Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Trinity Bradford

Timmonsville,SC

Summary

Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Full Time Key Carrier

Dollar General
12.2023 - Current
  • Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
  • Boosted sales performance with consistent promotion of products and services to customers during transactions.
  • Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
  • Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
  • Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
  • Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
  • Improved team productivity through effective delegation of tasks to staff members based on their skills and strengths.
  • Demonstrated exceptional leadership qualities by motivating team members towards shared objectives while maintaining high morale levels among staff.
  • Contributed to increased revenue by consistently achieving or surpassing sales targets through upselling techniques and excellent customer service.

Cashier

Western Sizzlin Steak House And Buffet
08.2021 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Submaker

Palmetto Subs
07.2022 - 09.2022
  • Resolved customer complaints professionally, maintaining a positive brand image at all times.
  • Developed strong knowledge of menu items and ingredients to better assist customers with dietary restrictions or allergies.
  • Managed inventory levels to minimize waste while ensuring adequate supplies for peak periods.
  • Mastered the art of upselling by recommending additional menu items like sides or beverages based on customer preferences.

Cashier

Zaxby’s
08.2019 - 12.2019
  • Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
  • Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
  • Enhanced customer satisfaction by providing efficient and accurate transactions.
  • Facilitated smooth shift changes by creating detailed handover reports for incoming floor supervisors.

Cashier

Checkers
03.2019 - 04.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

GED -

McClenaghan
Florence Sc
03.2024

Skills

  • Store operations
  • Delegation Abilities
  • Employee Scheduling
  • Store maintenance
  • Promotional planning
  • Customer Service
  • Workplace Safety
  • Cash Handling
  • Customer Service Management
  • Training and mentoring
  • Staff Training and Development
  • Cash Handling Accuracy
  • Task Delegation
  • Scheduling Coordination
  • Team member development
  • Safety enforcement
  • Inventory Monitoring
  • Team training and development
  • Daily Reporting
  • Staff Oversight
  • Product ordering
  • Resource Management
  • Promotional Campaigns
  • Marketing initiatives
  • Personnel Scheduling

Affiliations

  • My mother works with you

Timeline

Full Time Key Carrier

Dollar General
12.2023 - Current

Submaker

Palmetto Subs
07.2022 - 09.2022

Cashier

Western Sizzlin Steak House And Buffet
08.2021 - Current

Cashier

Zaxby’s
08.2019 - 12.2019

Cashier

Checkers
03.2019 - 04.2019

GED -

McClenaghan

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Trinity Bradford