Trinity Brown
Greenville,NC
Summary
Former teacher with a Master of Public Administration, dedicated to serving the community by applying leadership, communication, and organizational skills in public service roles. Passionate about improving public programs and initiatives that positively impact citizens.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Teacher (ELA)
Edgecombe County Public Schools
Pinetops, NC
08.2022 - 07.2024
- Conducted curriculum development by engaging lesson plans for American literature, fostering a dynamic learning environment
- Effectively as a team member of the school Improvement team contributing insight and initiatives for educational enhancements
- Developed and implemented engaging lesson plans aligned with state standards to enhance students' reading, writing, and critical thinking skills
- Fostered a positive and inclusive classroom environment, encouraging active participation and collaboration among students
- Assessed student performance through assignments, quizzes, and exams, providing constructive feedback to support academic growth
- Integrated diverse literary works, including novels, poetry, and essays, to broaden students' understanding of different cultures and perspectives
- Guided students in writing analytical essays, research papers, and creative writing projects, focusing on structure, grammar, and style
- Collaborated with colleagues, parents, and school administrators to address individual student needs and promote academic success
- Collaborated cross-functionally with departments such as Social Studies, Art, and Technology to design interdisciplinary projects that enriched student learning and fostered critical thinking
- Participated in Professional Development Program (PDP) meetings, contributing to discussions on curriculum development, teaching strategies, and student support initiatives
- Led and hosted clubs for the Student Media Team, guiding students in creating school newsletters, videos, and social media content while fostering teamwork and creativity
- Facilitated a Conflict Resolution Club, teaching students effective communication and problem-solving skills to manage disputes and build a positive school community
- Integrated technology into the classroom by utilizing educational platforms, interactive tools, and multimedia resources to enhance student engagement and learning outcomes
- Implemented data-driven instructional strategies by analyzing student performance data to identify areas for improvement and tailor lessons to meet diverse learning needs
- Used digital tools such as Google Classroom, educational apps, and online assessments to streamline communication, track progress, and provide timely feedback to students
- Conducted regular data reviews to assess the effectiveness of teaching methods, adjusting instructional approaches to ensure continuous improvement in student achievement
Pharmacy Technician
CVS Pharmacy
Rockingham, NC
09.2020 - 08.2022
- Managed up to 500 or more prescriptions daily at CVS with precision and efficiency
- Provided exceptional customer service in a high Pace Pharmacy setting
- Specialized as a COVID test specialist, handling billing for COVID testing procedures
- Utilized the Epic Electronic Health Record System for CVS specialty care
- Managed COVID software Insurance streamlined testing processes and operational efficiency
- Develop expertise and build Insurance profiles for accurate billing procedures
- Maintain a rapid Pace while consistently delivering high-quality service
- Demonstrated strong organizational skills and managing prescriptions and Insurance data
- Collaborated with team members to optimize workflow and enhance efficiency
- Proactively contacted patients to convey prescription-related information
- Adapted to changes in Pharmacy protocol and effectively implemented new procedures
- Uphold a commitment to confidentiality and compliance with healthcare regulations
- Participated in continuous training to stay updated on Pharmacy practices and regulations
- Collaborated with insurance providers to resolve billing discrepancies and ensure accuracy
- Actively engaging and problem-solving to address issues related to prescriptions and insurance
- Supported the implementation of optimization of innovative technologies including the Epic electronic health record system and Pharmacy operation
Assistant of Political Science Department
Mars Hill University
Mars Hill, NC
08.2019 - 05.2022
- Maintained efficient communication Channels with faculty members to enhance the coordination of departmental task
- Operating fax machines and copiers handling document reproduction tasks to support departmental operation
- Designed and created engagement posters for various departmental events contributing to effective promotion and communication
- Assisted professors with various requests demonstrating a proactive and resourceful approach to fulfilling their needs
- Adapted to changing priorities by handling diverse tasks to support the dynamic needed of the political science department
Office Coordinator
ResCare
Ashville, NC
03.2021 - 05.2021
- Verified and managed PCard (Purchasing Card) transactions, ensuring accurate and timely processing
- Organized and maintained physical office files, streamlining document retrieval and enhancing office efficiency
- Created and distributed a monthly office newsletter, informing staff of important updates and events
- Generated and analyzed reports for the business office, supporting financial and operational decision-making
- Managed incoming phone calls, providing excellent customer service and directing inquiries to the appropriate departments
- Facilitated internal communication, ensuring messages and instructions were effectively conveyed to the team
Seasonal Kennel Technician
K2 Solution Inc.
Jackson Springs, NC
05.2017 - 08.2020
- Independently managed up to ads ensuring their well-being by feeding administering medication modern water intake and maintaining their health
- Participated in military/police actively engaging in exercises and drills to support dogs' development
- Completed required aggression classes to enhance skills in handling and managing challenging canine behaviors
- Uphold strict confidentiality and integrity standards recognizing the sensitive nature of dog training information
- Collaborated with veterinarians to assist in medical care ensuring dogs received necessary attention and treatment
- Maintain cleanliness and order in the kennels including regular cleaning sanitation and organization of runs
- Participated in airing sessions providing exercise and outdoor time for canines to support their physical well-being
- Conducted daily member reports documenting activities and observations in any notable incidents during the workday
- Conducted collar counts to ensure each canine had appropriate identification and monitoring equipment
- Managed dog food bagging process meticulously checking and sorting to ensure all dogs feed wa within the expiration date
Team Lead
Zaxby's
Weaverville, NC
09.2015 - 08.2019
- Supervised front and team members and delivered exceptional customer service in Zaxby's fast-paced environment
- Trained and onboarded new team members ensuring smooth integration into front-end operations
- Managed cashier duties overseeing accurate and efficient order processing and payment transactions
- Scheduled and coordinated front-end staff shifts to meet operational needs and maintain optimal coverage
- Implemented And maintain exacting standards of cleanliness and organization at the front end of the restaurant
- Monitored and addressed customer inquiries concerns and feedback to ensure a positive dining experience
- Collaborated with kitchen staff to streamline order fulfillment reducing wait times and improving overall services
- Enforced adherence to company policies procedures and quality standards among front-end staff
- Fostered a positive team culture encouraging open communication teamwork and a strong work ethic
- Managed cash registered and handled end-of-day cash reconciliation procedures
- Actively identified opportunities for process Improvement and implemented change to enhance efficiency
Campus Mailroom Assistant
Mars Hill University
Mars Hill, NC
08.2018 - 05.2019
- Efficiently managed incoming and outgoing mail ensuring accurate sorting and timely distribution of various campus departments
- Implemented organized systems for tracking packages and managing student mailboxes by reducing delivery errors
- Collaborated with couriers and postal services to streamline mail processing and optimize delivery schedule
- Students and staff retrieved packages and provided excellent customer service in the campus mail room
- Maintained accurate records of mail transactions and assisted in resolving discrepancies or issues promptly
- Operated mailroom equipment including postage machines and package tracking systems with proficiency
Education
Masters of Public Administration - Public Administration
East Carolina University
Greenville, NC12.2024
Bachelor of Arts - Political Science
Mars Hill University
Mars Hill, NC05.2022
Skills
- Classroom Instruction
- Student Engagement
- Small Group Instruction
- Curriculum Implementation
- Group Instruction
- Reporting and documentation
- Faculty Collaboration
- Serving Diverse Communities
- Positive Role Model and Mentor
- Community involvement
- Fundraising
- Public Speaking
- Goal Setting
- Analytical Thinking
- Written and verbal communication
- Organizational Leadership
- Decision-Making
- Proficient in Microsoft software
- Research and facts collecting
- Problem-Solving
- Proficient in Qualtrics
- Professionalism
- Professional Demeanor
- Data Analysis
- Attention to Detail
- Task Prioritization
- Community Outreach
- Effective Communication
- Active Listening
- Staff Training
- Analytical Skills
- Interpersonal Communication
- Self Motivation
- Organizational Skills
- Proficient in Excell
- Performance Assessments
Certification
- North Carolina Pharmacy Technician Licensure, North Carolina Board of Pharmacy, 70284, Inactive, 12/01/21, 12/31/22
- Certification of Completion: Dog Aggression course, K2 Solution Inc., 2018
Honorsandawards
Dean's List, Mars Hill University, Fall of 2020, Spring of 2022
Leadership Experience
Chapter Co-president, National Organization of Women, 08/01/21, 05/01/22, Mars Hill, NC, Served as co-president in the National Organization of Women at Mars Hill University overseeing bi-weekly meetings in spearheading recruitment week initiatives., Successfully organized and hosted 'Take Back the Night' events, raising awareness of important social issues., Achieved a remarkable donation of over $5,000 worth of period products for local organizations in the Western Carolina area for 2 years consecutively., Orchestrated two successful Galentine's Day events fostering community and celebrating solidarity among members., Fostered collaboration with various campus organizations co-hosting events to promote inclusivity and unity., Partnered with the clothesline project at Mars Hill University, organizing speakers and courses to raise awareness about domestic violence., Conducted consensual training and promoted safe practices in relationships contributing to a supportive campus environment., Initiated and organized monthly event series, providing consistent platforms for Community engagement, networking, and topical discussions within the National Organization of Women at Mars Hill University.
References
References available upon request.
Timeline
Teacher (ELA)
Edgecombe County Public Schools
08.2022 - 07.2024
Office Coordinator
ResCare
03.2021 - 05.2021
Pharmacy Technician
CVS Pharmacy
09.2020 - 08.2022
Assistant of Political Science Department
Mars Hill University
08.2019 - 05.2022
Campus Mailroom Assistant
Mars Hill University
08.2018 - 05.2019
Seasonal Kennel Technician
K2 Solution Inc.
05.2017 - 08.2020
Team Lead
Zaxby's
09.2015 - 08.2019
- North Carolina Pharmacy Technician Licensure, North Carolina Board of Pharmacy, 70284, Inactive, 12/01/21, 12/31/22
- Certification of Completion: Dog Aggression course, K2 Solution Inc., 2018
Masters of Public Administration - Public Administration
East Carolina University
Bachelor of Arts - Political Science
Mars Hill University
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