Trinity Burrell
Raleigh,NC
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Results-driven team lead accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors for merchandising.
Overview
8
8
years of professional experience
Work History
Primary Sorter
United Postal Service, UPS
Raleigh, NC
10.2022 - Current
- Enhanced sorting efficiency by implementing an optimized workflow for primary sorting processes.
- Reduced sorting errors by conducting thorough quality checks and providing feedback to team members.
- Streamlined the primary sorting process with the integration of software tools, improving overall productivity.
- Collaborated with fellow sorters to effectively manage high volume workloads during peak seasons.
- Increased workplace safety by strictly adhering to company guidelines and promoting safe handling practices among colleagues.
- Maintained an organized workspace, ensuring efficient access to necessary tools and materials for daily tasks.
Home Team Lead
Walmart
Morrisville, NC
07.2021 - 02.2022
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
Online Personal Shopper
Walmart
Morrisville, NC
01.2019 - 02.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Picked quality and accurate items for over 200 daily customer orders.
Service Champion
Taco Bell
Raleigh, NC
08.2016 - 06.2021
- Greeted customers, answered questions and took orders.
- Input food and drink orders into system, documented special requests and processed payments.
- Maintained counter areas in neat and clean fashion.
- Kept accurate register and dropped excess cash into safe at regular intervals.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Documented customer orders and conveyed special requests to kitchen staff.
Education
High School Diploma -
Athens Drive
Raleigh06.2018
Skills
- Production monitoring
- Key performance indicators
- Quality control
- Workplace safety
- Performance improvement
- Cash Handling
Timeline
Primary Sorter
United Postal Service, UPS
10.2022 - Current
Home Team Lead
Walmart
07.2021 - 02.2022
Online Personal Shopper
Walmart
01.2019 - 02.2022
Service Champion
Taco Bell
08.2016 - 06.2021
High School Diploma -
Athens Drive