Trinity Byrd
Murray,KY
Summary
Motivated customer service associate with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Waitress
Red Hook Seafood And Bar
06.2023 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Waitress/Hostess
Top O' The River
09.2020 - 01.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Assistant
Mcnairy Central High School
08.2021 - 05.2022
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Located library materials, resources and technologies to fulfill patron requests.
- Answered questions from patrons and helped to find desired materials.
- Maintained secure environment by monitoring visitors at front desk.
- Gained strong understanding of various methods for cataloging books and other materials.
- Collected and processed fines on overdue library materials.
Education
No Degree - Psychology And Criminal Justice
Murray State University
Murray, KY05.2026
High School Diploma -
Mcnairy Central High School
Selmer, TN05.2022
Skills
- Warm and Friendly
- Customer Service
- Materials Management
- Classification and Cataloging
- Hospitality and Accommodation
- Currency Counting
- Training and Development
- Time Management Skills
- Conflict Resolution
- Verbal and Written Communication
- Cooperative Attitude
- POS Systems
Timeline
Waitress
Red Hook Seafood And Bar
06.2023 - Current
Assistant
Mcnairy Central High School
08.2021 - 05.2022
Waitress/Hostess
Top O' The River
09.2020 - 01.2023
No Degree - Psychology And Criminal Justice
Murray State University
High School Diploma -
Mcnairy Central High School
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