Trinity Callahan
Rural Hall,NC
Summary
Analytical thinker who demonstrates strong problem solving assessments and resolution skills. Strong communicator who is adept in writing and presentations. Remains focused in high pressure situations, demonstrates flexibility in changing environments. Exemplifies strong leadership skills in campus involvement.
Overview
4
4
years of professional experience
Work History
Intern
Hope Counseling & Consulting Services
Winston-Salem, NC
01.2024 - Current
- Offered advanced counseling in institutional setting following correct procedures and aligning with required standards.
- Researched patient cases to understand issues and provide current needs assessment.
- Provided support during community outreach events aimed at educating the public about mental health issues.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Cash Office Clerk
Food Lion
Rural Hall, NC
10.2023 - 01.2024
- Balanced daily cash register totals to ensure accuracy of transactions.
- Monitored inventory levels of supplies used in the Cash Office area such as deposit slips, receipt books.
- Received and recorded cash, checks and transfers.
- Developed individualized safety plans with clients to help manage risks associated with their situations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Reconciled or entered report discrepancies found in financial records.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Accepted cash and credit card payments, issued receipts and provided change.
Shift Leader
Tropical Smoothie Cafe
Winston-Salem, NC
02.2023 - 10.2023
- Evaluate and analyze levels of guest satisfaction while focusing on continuous improvement and innovative foodservice solutions
- Oversee food and smoothie operations, deliver a day-to-day consistency and set and maintain the highest food quality and service standards
- Move throughout dining and kitchen areas, visually monitoring alignment with food quality and service standards and taking relevant corrective actions
- Resolve problems or concerns to the satisfaction of involved parties
- Explain goals and expectations required of trainees.
Cash Office Clerk
Lowes Foods
Winston-Salem, NC
07.2020 - 02.2023
- Kept office records organized and supplies well-stocked
- Supervised and provided every guest with the fastest and most pleasant checkout experience possible, through consistent execution of Lowe's Foods Guest Service Standards
- Performed all functions associated with sales related assets
- Handled and oversaw activities to support cashiers (retail verification, loans, pick-ups, etc.)
- Ensured that an accurate daily cash count is completed
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
Cashier
Harris Teeter
01.2020 - 06.2020
- Operated cash register or POS system to receive payment by cash, check and credit card
- Accepted cash and credit card payments, issued receipts and provided change
- Preserved appearance of the store by arranging and replenishing displays and merchandise racks
- Processed sales transactions to prevent long customer wait times
- Worked closely with front-end staff to assist customers
- Helped customers find specific products, answered questions and offered product advice
- Delivered a high level of customer service to patrons using active listening and engagement skills
- Answered customer questions and provided store information.
Education
Bachelor of Arts - Forensic Science & Criminology
Winston-Salem State University
Winston-Salem, NC12-2024
High School Diploma -
Ronald W. Reagan High School
06.2020
Skills
- Organizational Skills
- Time Management
- Computer Proficient
- Customer Service
- Verbal and Written Communication
- Problem-Solving
- Flexible and Adaptable
- Adobe Creative Cloud
- Research and Analysis
- Data Entry
- Microsoft Office
- Project Management
- Sales Technique
Relevant Coursework
- Introduction to Justice Studies
- Introduction to Forensic Science
- Theories of Justice Studies
- Research Methods I & II
- Court Procedure and Evidence
- Criminal Investigation
- Criminology
- Juvenile Justice
- Medical & Legal Investigations of Death
- Social Justice
Timeline
Intern
Hope Counseling & Consulting Services
01.2024 - Current
Cash Office Clerk
Food Lion
10.2023 - 01.2024
Shift Leader
Tropical Smoothie Cafe
02.2023 - 10.2023
Cash Office Clerk
Lowes Foods
07.2020 - 02.2023
Cashier
Harris Teeter
01.2020 - 06.2020
Bachelor of Arts - Forensic Science & Criminology
Winston-Salem State University
High School Diploma -
Ronald W. Reagan High School
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