Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Certification
References
Timeline
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Trinity Camacho

East Peoria,IL

Summary

  • Professional with extensive customer service and mental health support experience, combining critical thinking, problem-solving, and exceptional communication skills. Team leader managing performance, delegating tasks, and motivating members to achieve goals. Mental health support worker skilled in crisis management, patient advocacy, and therapeutic communication, improving patient coping skills and wellbeing. Serves clients beyond expectations, promotes loyalty, and develops creative solutions to complex challenges. Recognized by supervisors and peers as valuable, hardworking, and safety-conscious.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Leader

Dairy Queen
Chillicothe, ILLINOIS
05.2022 - Current
  • Upheld cash handling integrity through protocol adherence
  • Trained new hires in equipment operation, safety protocols
  • Developed comprehensive employee onboarding programs
  • Forged strong customer relationships through exceptional service
  • Optimized staff productivity via swift corrective actions
  • Ensured quality standards through team monitoring
  • Enforced safety guidelines, championing workplace security
  • Cultivated culture of excellence in customer service
  • Streamlined training processes, improving efficiency
  • Mentored staff, enhancing individual, team performance
  • Implemented strategies boosting customer satisfaction
  • Maintained impeccable cash management records
  • Drove operational efficiency through effective leadership
  • Fostered safety-first mindset across organization

Crew Member

Dairy Queen
Chillicothe, ILLINOIS
05.2021 - Current
  • Ensured safe environment through sanitization protocols
  • Anticipated shift challenges, proactive planning
  • Cultivated professional, friendly atmosphere, warm customer greetings
  • Adhered to health department food handling regulations
  • Versatile performer, cross-trained in multiple positions
  • Exceeded customer expectations, anticipating, addressing needs
  • Managed transactions, cash flow with precision
  • Boosted team efficiency through effective collaboration
  • Prepared food to recipe, safety standards
  • Upheld company policies in operations consistently

Treatment Advocate

National Youth Advocate Program
Peoria, IL
07.2023 - 08.2024
  • Maintained perfect HIPAA compliance record
  • Supported clients through challenges, fostering resilience
  • Verified patient identity pre-medication, ensuring safety
  • Boosted team performance through innovative solutions
  • Streamlined operations, increasing efficiency
  • De-escalated crises, reducing incident rates
  • Enhanced client coping skills, improving symptom management
  • Applied CBT and mindfulness, achieving superior outcomes
  • Led psychoeducation on stress management, parenting
  • Ensured HIPAA compliance with meticulous documentation
  • Implemented precise client tracking, eliminating errors
  • Facilitated engaging group therapy, increasing interaction
  • Provided targeted one-on-one support, resolving crises
  • Maintained error-free clinical records
  • Created comprehensive assessment protocols, improving diagnosis
  • Optimized treatment plans, achieving high success rates
  • Increased treatment compliance through strategic advising
  • Detected early behavior changes, preventing incidents
  • Achieved flawless medication administration record
  • Improved client independence through skills coaching
  • Reduced violent incidents using de-escalation techniques
  • Maintained spotless safety record through monitoring
  • Achieved positive patient feedback while upholding boundaries
  • Increased treatment adherence through trust-building
  • Reduced patient stress using tailored relaxation techniques
  • Decreased workplace accidents through safety protocols
  • Integrated new evidence-based practices regularly
  • Improved patient wellness scores through holistic care
  • Specialized in high-needs patients, reducing hospitalizations
  • Increased group therapy effectiveness through topic selection
  • Accelerated treatment goal achievement for clients
  • Expanded client resource utilization through education

Education

Illinois Central College
East Peoria, IL

Skills

  • Safe Work Practices
  • Food Allergies
  • Food Safety and Sanitation
  • Team Leadership
  • Cash Handling
  • Role Modeling
  • Staff Training
  • PPE Requirements
  • Guest Satisfaction
  • Emergency Situations
  • Customer Service
  • Food Preparation
  • Health Code Compliance
  • Safe Food Handling
  • Time Management
  • Positive Company Representation
  • Complex Problem-Solving
  • Cleaning
  • Clear Communication
  • Workplace Efficiency
  • Valid Driver's License
  • Telephone Etiquette
  • Safety
  • Flexible Schedule
  • Crew Leadership
  • Taking Orders
  • Safety awareness
  • Problem-Solving
  • Integrity and Honesty
  • Store Opening and Closing
  • Initiative and Self-Motivation
  • Supplies Monitoring and Restocking
  • Leadership
  • Giving Constructive Feedback
  • Team motivation
  • Suicide Prevention
  • Client Engagement
  • Boundary Setting
  • De-Escalation Techniques
  • Confidentiality
  • Client Support
  • Mental health counseling
  • Stress management techniques
  • ADL Assistance
  • Crisis Intervention
  • Conflict de-escalation
  • Developing relationships
  • Medication Administration
  • Knowledge of medical terminology

Extracurricular Activities

Dance Team Crochet Club Choir Madrigals Theater

Certification

  • Certified Nurse Assistant (Sep. 4, 2024)
  • CPI Certified
  • CPR Certified

References

References available upon request.

Timeline

Treatment Advocate

National Youth Advocate Program
07.2023 - 08.2024

Shift Leader

Dairy Queen
05.2022 - Current

Crew Member

Dairy Queen
05.2021 - Current

Illinois Central College

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Trinity Camacho