Hi, I’m
Trinity Cardenas
Office Coordinator
Campbell,CA
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Summary
Knowledgeable and dedicated Customer Service Professional with extensive experience in 7+ years in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills.
Overview
8
years of professional experience
Work History
CBRE Onsite at GoogleMountain View, CA
Workplace Experience Coordinator
10.2022 - 03.2023
Job overview
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Helped customers understand return policies and processed items.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Cooperated closely with other departments to support achievement of customer experience outcomes.
- Answered all phone calls for colleagues as well as customers. I routed calls, inquiries, and various general building questions to respected department.
- Provided administration assistance for various departments and remained flexible when traveling to different buildings.
- Maintained a positive attitude, friendly disposition, and amazing problem solver.
- Acted as a point of contact for issues relating to maintenance, messes, and event questions going on within my building.
- I currently have 7+ years of experience with products within Microsoft Suite.
- I possess strong interpersonal and organizational skills. With a keen eye on written and verbal communication.
- Filed tickets for any maintenance requests needed within the building. Followed up on any pending questions/concerns made by the facilities team.
- Acted as a call center guide to aid people calling in with questions about Google products/services.
- Scheduled meetings as well as maintaining an agenda that was updated on a daily/hourly basis.
- Created badges for new employees, as well as submitted tickets for extended badges for a duration of time.
West Valley Construction Company- TEMPCampbell, CA
Documents and Records Administrator
03.2022 - 08.2022
Job overview
- Self-directed focused, and possess excellent attention to detail in performing high-level functions.
- Assisted clients/executives with various memory-based assignments/check-ins; offered exceptional service and a smile.
- Proven talent for quickly acquiring expertise in new systems and procedures.
- Created daily and weekly reports for leadership and staff.
- Scheduled calendar activities that would benefit the client as well as my boss.
- Maintained a clean working environment that remained organized at all times.
- Upheld a standard of integrity, treating all clients, guests, and executives with the utmost dignity and respect.
- Successfully supervised up to 5-10 people at a time.
- Provided thorough research about all upcoming conferences/events utilizing Google Sheets and ensured that it remained constantly updated with the most accurate information.
- Natural talent for operating under different roles and working on different projects, swiftly and efficiently.
- Assisted with employee orientations in groups of up to 5 people.
- Passed out documents to new hires, collected documents, and uploaded those documents into the employee files.
- Maintained a high level of confidentiality in regard to employees' sensitive information while at work or while working from home
- Uploaded, scanned, and downloaded employee data and re-uploaded it with correct modifications (date, time, name) to file the document into the system correctly
- Provided primary customer support to internal and external customers.
- Maintained effective communication with all departments and maintained a friendly deposition when projects were requested of me.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
TryFacta, Santa Clara Valley Water District- TEMPSan Jose, CA
Office Specialist
08.2021 - 02.2022
Job overview
- I created an inventory and barcodes used in multiple departments to restock shared supplies(paper)
- Followed compliance rules that kept Valley Water's board of directors safe in receiving mail through Fed Ex—created reference guides that new employees and current employees used to help train
- I have operated an electric puncher to create different-sized holes in documents 20-500+ pages or more
- Bound those pages into books with a coiling machine or by hand
- Constantly put my best foot forward and always solved problems on my own (if possible) and double-checked with management before making a decision
- If I were unsure, I'd always ask, but I heavily researched to attempt to find an answer before asking
- Processed and delivered mail in a timely order with excellent customer service
- I ensured that Valley Water employees had everything they needed to be successful.
Kelly Services, San Jose Water Company- TEMPSan Jose, CA
Distribution Systems Worker
01.2021 - 08.2021
Job overview
- Juggled calls, emails, and radio calls from supervisors and crew leaders needing assistance with work being done or completed
- Became the point of contact for customers or other companies needing assistance on the general phone line
- Completed USA North tickets needed prior to every dig site and logged them into a database
- If confused, I found a way to ensure that I was doing the correct procedures for every problem by checking with management.
Payactiv
Sales Support Specialist/Customer Success Member
01.2017 - 09.2018
Job overview
- Contributed to development of software programs and tools focused on enabling sales team to communicate and operate more efficiently.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Set and achieved company defined sales goals.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Supported the sales team by doing clerical work.
Jamba Juice
Shift Lead/Team Member
05.2015 - 03.2017
Job overview
- Monitored and verified all merchandise was properly priced and labeled.
- Created and managed project plans, timelines and budgets.
- Devised and implemented processes and procedures to streamline operations.
- Developed effective improvement plans in alignment with goals and specifications.
- Memorized recipes and trained others on how to correctly create drinks/food items for others.
Education
De Anza College, Cupertino, CA
Bachelor of Arts from Business Administration
2025
Cupertino High School, Cupertino, CA
High School Diploma
05.2015
Skills
- ADP MS Suite Salesforce Adobe Acrobat Outlook Vista Viewpoint Oracle (WAM) USA North Tickets
- Personal Attributes and Abilities
- Making positive first impressions when greeting customers
- Preparing documents needed for conferences and meetings
- Quick learner, multi-tasking, maintains clean/healthy working environment
- Proficient in operating Microsoft Suite application
- Excellent verbal and written skills are useful in following/creating instructions
- Friendly/Caring disposition with peaceful vibe; and offer smiling service
- Customer Satisfaction
- Software Applications
- Performance Improvement
- Business Management Principles
- Collection Management
- Spreadsheet Tracking
- Human Resources Department Processes
- Business Correspondence
- PowerPoint Presentations
- Meeting Support
- Schedule Preparation
- Administrative Duties
- Multi-Line Telephone Systems
- Clerical and Filing Support
- Outbound Calling
- Comfort with Technology and Databases
- HR Project Management
- HR Policies
- Exit Interviews
- Employee Recruitment
- Clerical Support
- SAP HR
- WAM Software
- Google Workspace
- Active Listening
- Problem-Solving
- Attention to Detail
- G-Suite
- Teambuilding
- Training and Development
- Analytical and Critical Thinking
- Excellent Communication
- Written Communication
- Self-Motivated
- Data Entry
- Good Telephone Etiquette
- Maintenance and Repair
- Flexible and Adaptable
- Organization and Time Management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Workplace Experience Coordinator
CBRE Onsite at Google
10.2022 - 03.2023
Documents and Records Administrator
West Valley Construction Company- TEMP
03.2022 - 08.2022
Office Specialist
TryFacta, Santa Clara Valley Water District- TEMP
08.2021 - 02.2022
Distribution Systems Worker
Kelly Services, San Jose Water Company- TEMP
01.2021 - 08.2021
Sales Support Specialist/Customer Success Member
Payactiv
01.2017 - 09.2018
Shift Lead/Team Member
Jamba Juice
05.2015 - 03.2017
De Anza College
Bachelor of Arts from Business Administration
Cupertino High School
High School Diploma
Similar Profiles
Samach OkSamach Ok
Facilities Coordinator / Interim Maintenance Planner at CBRE, Inc. (Allergan Pharm Onsite)Facilities Coordinator / Interim Maintenance Planner at CBRE, Inc. (Allergan Pharm Onsite)
Tonya HillTonya Hill
Transportation Security Analyst at Expeditors, Onsite At GoogleTransportation Security Analyst at Expeditors, Onsite At Google
Isaac ChiuIsaac Chiu
Equipment Maintenance Technician at Google Taiwan (Onsite Via Astreya)Equipment Maintenance Technician at Google Taiwan (Onsite Via Astreya)