Trinity Carranza
Arcata,CA
Summary
With a proven track record at Danco Group, I excel in property management and customer service, adeptly handling tenant relations and lease renewals. My experience includes enhancing occupancy rates and ensuring compliance with housing mandates. Skilled in both staff management and maintenance coordination, I bring a dynamic approach to achieving property goals and fostering tenant satisfaction.
Overview
3
3
years of professional experience
Work History
Property Manager
Danco Group
05.2024 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Assistant Manager
Danco Group
07.2023 - 05.2024
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences..
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Admin Assistant
Danco Group
01.2022 - 06.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Education
High School Diploma -
Arcata High School
Arcata, CA06.2023
Skills
- Property inspections
- Rent collection
- Lease renewals
- Exceptional oral and written communication skills
- Tenant relations
- Occupancy management
- Fair housing mandates
- Multi-family property management
- Maintenance coordination
- Adaptable
- Property accountability
- Compliance monitoring
Languages
Spanish
Native or Bilingual
Timeline
Property Manager
Danco Group
05.2024 - Current
Assistant Manager
Danco Group
07.2023 - 05.2024
Admin Assistant
Danco Group
01.2022 - 06.2023
High School Diploma -
Arcata High School
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