Trinity Coleman
Phoenix,AZ
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Osman R
05.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
Ramp Agent
Todd Ross
06.2019 - 02.2024
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Safely guided aircraft to and from gates, maintaining strict adherence to safety protocols.
- Leveraged technology to track and manage luggage and cargo more effectively, significantly reducing error rates.
Restaurant Manager
Popeye's Restaurants
07.2018 - 02.2020
- I basically tech them things that they would need to know, I would also keep everything organized and personal as possible
- The restaurant would need to be supervised at all times by a person who is qualified for a management position and I'm very good at what I do
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Implemented cost-saving strategies, reducing waste through meticulous inventory management.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Education
High school or equivalent -
Cesar Chavez High School
Laveen, AZ05.2019
Skills
- Teamwork and Collaboration
- Customer Service
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Goal-Oriented
- Relationship Building
- Money Handling
- Flexible Schedule
- Verbal/written communication
- Cash Register Operation
- Client Service
- Conflict Resolution
- Store Opening and Closing
- Sales expertise
- Customer Needs Assessment
- Sales Strategies
- Merchandising knowledge
- Adapt to diverse groups
- Cleaning techniques
- Merchandising understanding
- Inventory Tracking
- Sales Development
- Relationship selling
- Promotional support
- Expert in Subject
- Friendly and Helpful
- Organization
- Creative Thinking
Certification
- ServSafe
- Driver's License
Personal Information
Work Permit: Sponsorship required to work in the US
Timeline
Sales Associate
Osman R
05.2024 - Current
Ramp Agent
Todd Ross
06.2019 - 02.2024
Restaurant Manager
Popeye's Restaurants
07.2018 - 02.2020
High school or equivalent -
Cesar Chavez High School
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