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Trinity Collins
Buckeye,AZ
Summary
Dynamic leader with proven expertise in store operations and crisis management, honed at MJB Pizza. Excelled in fostering team collaboration and enhancing customer satisfaction, achieving monthly sales targets consistently. Skilled in asset protection and excellent communication, adept at driving continuous improvement and maintaining high safety standards. Demonstrated adaptability and professionalism, significantly improving store performance and customer loyalty.
Overview
3
3
years of professional experience
Work History
Head Counter
MJB Pizza
11.2022 - Current
- Conducted inventory audits, maintaining accurate stock levels and minimizing discrepancies.
- Assisted customers with product selection and provided knowledgeable recommendations based on their needs or preferences.
- Resolved any issues related to pricing discrepancies or returns according to company policies while maintaining a professional demeanor.
- Handled high-volume transactions accurately while adhering to company guidelines for cash handling and security procedures.
- Maintained cleanliness and organization of the counter area, ensuring an attractive environment for customers.
- Streamlined checkout processes for enhanced efficiency, resulting in decreased wait times for customers.
- Provided excellent customer service by greeting guests warmly, answering questions, and offering assistance throughout their visit.
- Managed a team of cashiers and associates to ensure smooth daily operations and exceptional customer service.
- Supported other departments as needed during busy periods or staff shortages, demonstrating flexibility in various roles within the store environment.
- Developed strong relationships with repeat customers through attentive service, fostering loyalty to the brand or store.
- Conducted regular evaluations of team performance, offering constructive feedback and guidance for improvement as needed.
- Collaborated with management to develop strategies for improving sales and customer retention at the counter.
- Maintained a safe working environment by ensuring all equipment was functioning correctly and up-to-date with safety regulations while adhering to all company guidelines.
- Trained new employees on company policies, cash handling procedures, and product knowledge to ensure consistent performance across the team.
- Professionally answered telephones and responded to customer inquiries.
- Checked loads to identify contents and unauthorized or highly regulated materials.
- Documented measurements, inspections and test results in electronic logbooks and spreadsheets to enable tracking and maintain accurate records.
- Achieved monthly sales targets consistently by upselling products or services when appropriate opportunities arose.
Sales Associate
PCH
10.2021 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
No Degree - Journalism
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ05-2027
Skills
- Health and safety
- Store operations
- Crisis management
- Asset protection
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Adaptability and flexibility
- Money handling
- Decision-making
- Relationship building
- Task prioritization
- Professionalism
- Quality control
- Continuous improvement
- Deadline adherence
Interests
Timeline
Head Counter
MJB Pizza
11.2022 - Current
Sales Associate
PCH
10.2021 - 10.2022
No Degree - Journalism
Maricopa Community Colleges, Estrella Mountain Community College
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