Trinity Combs

In virtue of the longevity of my employment at Skyline, my role as a server spearheads the significance of setting high standards for safety practices, maintaining positive customer relations to build frequently returning customers, and maintaining healthy relationships with counterparts and management.

My duties at Skyline Chili is outlined further, to include specifics of my ambitions and growth in the industry of hospitality.

• Demonstrate strong multitasking skills by managing multiple tables without compromising service quality and safety, ensuring that quality and safety is the first priority while working in a fast-paced environment
• Forming positive customer relations through consistently engaging with patrons, addressing their concerns promptly, and showing my appreciation for their business, has provided me with their loyalty; thus, the retainability of their frequent visits has resulted in exponentially advantageous growth of reputation and sales.
• Providing leadership skills through supporting the onboarding and training of new employees of the team at Skyline.
• Analytically working with point of sale systems to place orders and handle bills.
• Collaborate with team members during busy shifts for efficient workflow and excellent guest experiences.
• Resolving issues or concerns from customers with poise, utilizing resources and leadership mentorship when necessary.
• Implement effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Keeping an open mind and adapting to changing environments and management styles has played a large role in my motivation in becoming versatile and innovative in my role as a team member at Skyline.

As a Bar Manager, my directed responsibilities were to consistently ensure customers were welcomed with excellent customer service, employees were well-supported, and business maintained forward momentum.

My diligent ambitions for fulfilling the role of an ethically inclined bar manager is outlined by the following highlights my leadership quality as well as my duties throughout my employment at Beef O' Brady's.

• Implementing staff training programs that focused on knowledge of the restaurant's brand such as menu items and merch sales, empowering customer service skills, and highlighting the importance of practicing safety in a fast-paced environment.
• Overseeing maintenance tasks for the bar area's incoming alcoholic beverage stock: inspected for material discrepancies, ensuring the bar areas were well-stocked, and transcribing inventory data such as quantities and expiration dates from goods stocked.
• Ample and thorough communication served as vital to my my intent of creating a safe, enjoyable work environment; further, encouraging communication between employees regardless of employment status has become a leadership principle I practice today,
• Distributed among the team members in fairness, delegating tasks necessary to amplify customer focus and deflect stress-depleting workflow. This includes tasks such as housekeeping and prepping for shifts.
• Establishing rapport with patrons through personalized service consistently exceeded expectations, resulting in repeated business and frequent clientele
• Resolving customer complaints professionally and effectively ensured their satisfaction while preserving company reputation.

As an insurance contractor for Humana Military, I was responsible for enrolling veterans, reservists and current active duty members and their families into insurance plans.

This position positively pushed me to become confident in deescalating situations, displaying an empathetic attitude, and adapting to diverse situations.

The following bullet outline describes my duties while working at Humana Military, emphasizing skills I learned and passions I gained for helping others.

• Subsequently to the several months of extensive training for my role at Humana Military, My career as an insurance agent seasoned me to be swift, attentive, and very detail oriented.
• Through processing copious payments, documents, and information for beneficiaries, I ensured they received the best healthcare and treatment available to them.
• Due to the nature of a fast paced call queue, multitasking with a dual-monitor setup, and seeking resources or briefly seeking mentorship from my manager on call, I quickly adapted to utilizing data collects, communicating efficiently to either solve issues or find the information or perform the task the member or their beneficiaries needed, and navigate through resources independently.
• Throughout my time at Humana, I was trained in multiple departments, allowing me to become versatile. I took the opportunity to expand my skills in other, more complex areas of Humana Military. Moreover, this benefited the organization as I was able to help train others, and take on more roles to support other teams.
• Working from home for Humana Military has strengthened my ability to navigate resources virtually, connect virtually with customers and my team, and assist military members and their dependents virtually all across the Eastern side of the United States.
• Built strong relationships with clients through consistent communication and excellent customer service.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
• Maintained high standards of customer service by building relationships with clients.
• Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
• Cross-sold insurance products to existing clients to reach sales targets.
• Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
• Prepared and reviewed insurance applications to verify compliance with regulations.
• Built relationships with clients using active listening and issue resolution to provide excellent service.