Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trinity Concepcion

Collinsville,OK

Summary

- Server/Host with a dynamic approach to enhancing customer experiences through efficient service and innovative solutions in restaurant settings. Demonstrates expertise in customer engagement, quality assurance, and event coordination, contributing to increased customer satisfaction and loyalty. Passionate about leveraging skills to foster a welcoming atmosphere and streamline service operations, aiming to elevate dining experiences and brand presence.

- Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.

Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks.

- Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.

Offering excellent interpersonal skills and genuine interest in coffee industry, eager to learn and develop in fast-paced environment. Contributes to team-oriented setting and maintains high standard of cleanliness and organization. Ready to use and develop communication and customer service skills in any role.

Overview

2
2
years of professional experience

Work History

Server/Host

Hapa Japanese cuisine
05.2022 - 05.2024
  • Deliver exceptional service as Server/Host at Hapa Japanese cuisine, expertly managing customer seating, orders, and inquiries while maintaining a welcoming atmosphere
  • Optimize dining experience through efficient table management, prompt order processing, and proactive customer care, enhancing overall satisfaction and repeat visits
  • Ensure seamless operations by meticulously maintaining salad bar, ice levels, and cleanliness standards, contributing to a pristine dining environment
  • Foster team synergy by coordinating with kitchen staff, expediting food delivery, and assisting colleagues during peak hours to maintain service quality
  • Streamline order processing by efficiently managing both in-person and digital requests, adapting to evolving customer preferences and technological advancements
  • Elevate dining experiences as Server/Host, expertly managing seating, orders, and inquiries while fostering a welcoming atmosphere at Hapa Japanese cuisine
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Broista

Dutchbros
01.2023 - 10.2023
  • Crafted exceptional coffee drinks, fostering customer loyalty
  • Streamlined order processes, reducing wait times
  • Mastered menu knowledge, enhancing upselling opportunities
  • Consistently met sales targets through effective customer engagement
  • Implemented efficient inventory management, minimizing waste
  • Trained new team members, improving overall performance
  • Worked seamlessly with team to ensure smooth operations during peak hours
  • Contributed to menu innovation, introducing popular seasonal offerings
  • Maintained a clean, welcoming environment
  • Ensured precise drink preparation, maintaining high quality standards
  • Meticulously followed food safety protocols
  • Accurately processed transactions, minimizing errors in cash handling
  • Provided exceptional customer service, addressing concerns promptly
  • Assisted in organizing community events, enhancing brand presence
  • Adapted quickly to changing customer preferences and trends
  • Elevated customer experience through expert coffee crafting and efficient service, driving repeat business and enhancing brand loyalty
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Worked effectively in fast-paced environments.

Education

High School Diploma -

Owasso High School
Owasso, OK
05.2024

Skills

  • Costumer Engagement
  • Quality Insurance
  • Event Coordination
  • Organization
  • Professionalism
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Cleanliness standards

Timeline

Broista

Dutchbros
01.2023 - 10.2023

Server/Host

Hapa Japanese cuisine
05.2022 - 05.2024

High School Diploma -

Owasso High School
Trinity Concepcion