Summary
Overview
Work History
Education
Skills
Timeline
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Trinity Conover

McDonough,GA

Summary

Dedicated call center professional with extensive experience delivering exceptional customer service and technical support. Proven ability to resolve issues efficiently, ensuring a positive experience for all clients. Strong organizational and problem-solving skills, adept at managing high call volumes while maintaining quality standards.

Overview

5
5
years of professional experience

Work History

Call Center Representative

At&t
McDonough, United States
03.2023 - 07.2024
  • Proficiently handled high call volumes while maintaining quality service standards.
  • Demonstrated excellent communication skills by actively listening to customers, responding to their needs, and providing helpful solutions.
  • Provided detailed information about products and services, as requested by customers.
  • Exceeded performance metrics related to call time, quality, and customer satisfaction.
  • Collaborated with team members in order to achieve organizational goals.

Technical Support

Kuehne+Nagel
Atlanta, United States
08.2021 - 12.2022
  • Provided technical support for customers via phone, email, and chat; responded to customer inquiries promptly and professionally.
  • Utilized troubleshooting techniques to identify, analyze, and resolve customer issues quickly.
  • Conducted customer service recoveries using technical knowledge and business skills.
  • Identified and solved technical issues with a variety of diagnostic tools.

Customer Service Representative

AFC Home Club
Remote, United States
01.2020 - 07.2021
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Responded to telephone inquiries and complaints, following standard operating procedures.
  • Performed data entry tasks accurately, and in a timely manner.
  • Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.

Education

High School Dipolma -

Hampton High School
Hampton
05.2019

Skills

  • Proficient in Microsoft Office Applications
  • Quality Control
  • Technical Issue Resolution
  • Technical support
  • Complaint resolution
  • Excellent communication

Timeline

Call Center Representative

At&t
03.2023 - 07.2024

Technical Support

Kuehne+Nagel
08.2021 - 12.2022

Customer Service Representative

AFC Home Club
01.2020 - 07.2021

High School Dipolma -

Hampton High School

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Trinity Conover