Years of professional experience in the Automotive field
Trinity Cooper
Payson,AZ
Summary
Estimator adept at completing high volume of appraisals quickly and accurately. Motivated to exceed business expectations while delivering highly accurate results. Proven history of streamlining processes for maximized productivity.
Overview
31
31
Work History
Senior Staff Appraiser
Specialized Claims Synergy
09.2022 - 08.2023
- Answered customer questions and provided information about findings.
- Maintained high work volume and tight deadlines.
- Produced reports with detailed valuations.
- Visited client locations to assess value of damages.
- Documented condition and special features to provide accurate estimations on classic and specialty automobiles
- Used Mitchell to calculate damages and claim values.
- Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
- Accurately estimated parts and labor for over repairs.
- Collaborated with repair workers to determine feasibility of repairs under constraints of coverage limits, time frame and customer finances.
- Liaised between car owners and insurance agencies about auto damage and insurance claims.
- Negotiated completed damage estimates and repair costs.
- Worked with repair shops to review potential costs and overall necessity of supplemental repairs.
- Took photographs of interior and exterior of vehicles to properly document features and conditions.
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Documented damage with photographs and detailed written descriptions.
FCA/GM Master Tech
Chapman Automotive
03.2019 - 09.2022
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Maintained accurate records of time and materials required to perform repairs and service.
- Completed customer orders and warranty services according to manufacturer specifications.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Investigated customer complaints to identify cause of malfunctions.
- Repaired and replaced worn and damaged components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Read and followed technical documentation to complete accurate repairs.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Coordinated with parts department to determine availability of necessary components.
- Explained estimates and determined repair timelines to manage customer expectations.
Automotive Service Technician
Southwest Transmission
06.2017 - 02.2019
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
Education
Industry Certification - Damage And Repair Appraisal
Automotive Vehicle Damage Institute
11.2022
Mastertech Certification - Automotive Technology And Repair
FCA Performance Institute
Surprise, AZ09.2021
ASE G1 Certification - Automotive Maintenance And Repair
Nat, Institute For Automotive Service Excellence
Leesburg, VA06.2018
Skills
- Photography Abilities
- Structural Evaluation
- Local Price Trends
- Measurement Skills
- Appraisal Procedures
- Appraisal Compilation
Proficient in Mitchell Repair software and Mitchell Account Posting
- Status Updates
- Documentation Requirements
- Workflow Processes
- Estimate Accuracy
- Estimate Documentation
- Estimations Understanding
- Detailed Documentation
Timeline
Senior Staff Appraiser
Specialized Claims Synergy
09.2022 - 08.2023
FCA/GM Master Tech
Chapman Automotive
03.2019 - 09.2022
Automotive Service Technician
Southwest Transmission
06.2017 - 02.2019
Industry Certification - Damage And Repair Appraisal
Automotive Vehicle Damage Institute
Mastertech Certification - Automotive Technology And Repair
FCA Performance Institute
ASE G1 Certification - Automotive Maintenance And Repair
Nat, Institute For Automotive Service Excellence
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