Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trinity Council

Alva,OK

Summary

A professional with extensive experience in customer service and team leadership, skilled in payment processing, clear communication, problem-solving, and human resources. Demonstrative in expertise in developing effective merchandising strategies and maintaining high standards of cleanliness and demand, enhancing customer satisfaction and operations efficiency. Dedicated to a collaborative work environment while ensuring adherence to updated company policies and procedures.

Overview

3
3
years of professional experience

Work History

Department Head, Cashier, Reset Team (Travel)

Atwoods Ranch & Home
02.2024 - Current
  • I addressed customer inquiries related to my department, with best effort to provide accurate and helpful responses.
  • I worked my scheduled shifts and remained flexible, offering to cover for coworkers during absences, holidays, and busy periods as needed.
  • I handled incoming calls and directed customers to the appropriate person when I was unable to provide an immediate answer or find the information beforehand.
  • I worked closely with department team members to coordinate comprehensive solutions for emerging issues within the store.
  • I maintained a clean and organized department, ensuring it remained shoppable while adhering to updated company policies and procedures.
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.
  • I operated the register for cash, check, and credit card transactions, consistently maintaining a high level of accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Learned duties for various positions and provided backup at key times.
  • Traveled to assigned location using personal vehicle, showed up on time, and worked efficiently to complete jobs.
  • Developed merchandising strategy to efficiently move overstock.
  • Collaborated with store managers to determine best placement for merchandise based on stores individual needs.

Crew Member

Sonic
03.2023 - 01.2024
  • I assisted customers both on headset and in person, managed drive-thru operations, and supported various areas of the restaurant as needed. This fast-paced environment helped me develop strong multitasking skills and the ability to stay efficient under pressure.
  • I collaborated with team members to ensure orders were completed both promptly and accurately adhering to customer and company demand.
  • I managed a clean and organized workspace, ensuring compliance with guidelines with initiative.
  • I worked my scheduled shifts and remained flexible, offering to cover for coworkers during absences, holidays, and busy periods as needed.
  • I counted bills and coins at the beginning and end of each shift, ensuring accuracy and proper cash handling.
  • I communicated effectively with team members, relaying special requests, concerns, and questions based on individual customer needs

Team Member

Mcdonalds
05.2022 - 01.2023
  • I trained new team members after becoming proficient in all restaurant positions, including cashiering, drive-thru, and order bagging, ensuring accuracy and efficiency in all tasks.
  • I worked different positions to provide coverage when meeting production goals and policies.
  • I addressed and resolved customer complaints in polite and professional manner.
  • I worked my scheduled shifts and remained flexible, offering to cover for coworkers during absences, holidays, and busy periods as needed.
  • I maintained a clean workspace throughout my shifts, using downtime to clean machines and kitchenware as needed.

Education

No Degree -

HiSet (GED Equivalent)
Alva, OK

Skills

  • Company standards
  • Telephone etiquette
  • Product knowledge
  • Problem-solving
  • Cleaning
  • Customer service
  • Payment processing
  • Clear communication
  • Issue resolution
  • POS system operations
  • File management
  • Human resources
  • Policy development

Timeline

Department Head, Cashier, Reset Team (Travel)

Atwoods Ranch & Home
02.2024 - Current

Crew Member

Sonic
03.2023 - 01.2024

Team Member

Mcdonalds
05.2022 - 01.2023

No Degree -

HiSet (GED Equivalent)

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