Trinity Davenport
La Grange,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
American Home Shield Corporation
2019.02 - 2023.06
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Made calls to customers to inform them of past due bills
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Associate
Alorica
2017.05 - 2019.02
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
Sales Associate
Cutco Cutlery
2014.10 - 2015.01
- Used scripts or persuasive sales techniques to convince clients in purchasing Cutco products.
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Drove team revenue totals by bringing in top sales numbers.
- Completed documentation smoothly to finalize sales.
- Handled cash, check and credit cards, processing transactions onsite for products and services.
Education
Associate of Science - Business Administration
Everest University Online - Tampa
Seffner, FL12.2018
Skills
- Data Entry
- Information Security
- Complaint Resolution
- Paperwork Processing
- Appointment Scheduling
- Call Management
- Product Knowledge
Timeline
Customer Service Representative
American Home Shield Corporation
2019.02 - 2023.06
Customer Service Associate
Alorica
2017.05 - 2019.02
Sales Associate
Cutco Cutlery
2014.10 - 2015.01
Associate of Science - Business Administration
Everest University Online - Tampa
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