Trinity Davenport
Glendale,AZ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
14
14
years of professional experience
2010
2010
years of post-secondary education
Work History
Customer Service Representative
LabCorp
Phoenix, Arizona
06.2021 - Current
- Assisted patients with appointment scheduling and inquiries.
- Managed incoming calls and directed them to appropriate departments.
- Processed patient information in electronic health record systems.
- Collaborated with healthcare teams to ensure service quality.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
Administrative Assistant
Breakthrough Academy
Phoenix, Arizona
07.2015 - 06.2021
- Managed office supplies and maintained inventory levels efficiently.
- Assisted in preparing reports and presentations for internal meetings.
- Supported onboarding processes for new employees and interns.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Direct Care Provider
Arion Care Solutions
Mesa, Arizona
05.2011 - 12.2015
- Assisted clients with daily living activities and personal care needs.
- Monitored client health
- Developed trusting relationships with clients to enhance emotional support.
- Collaborated with guardians, and healthcare professionals on goals for clients.
- Trained on and monitored goal progression through data collection.
Education
Associate of Arts - Theater Arts
Eastern Arizona College
Thatcher, AZ 08.2007 - 05.2010
Monument Valley High School
Kayenta, AZSkills
- Electronic health records
- Appointment scheduling
- Call management
- Data entry
- Problem resolution
- Office administration
- Event planning
- Email management
- Call center experience
- Punctuality and reliability
- Microsoft Excel
- Scheduling
- Clerical support
Timeline
Customer Service Representative
LabCorp
06.2021 - Current
Administrative Assistant
Breakthrough Academy
07.2015 - 06.2021
Direct Care Provider
Arion Care Solutions
05.2011 - 12.2015
Associate of Arts - Theater Arts
Eastern Arizona College
08.2007 - 05.2010
Monument Valley High School
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