Summary
Overview
Work History
Education
Skills
I like to read, do 1000 piece puzzles, and draw facial features.
Timeline
Generic

Trinity Davis

Imperial,MO

Summary

Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements. Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations and ideal customer experiences. I always am up for the challenge and willing to take on anything that comes my way. I'm good at keeping things organized while making sure that everything runs smoothly. When it comes to guests, I love when I can give someone the best experience. Problem solving is something i pride myself in when it comes to the workplace.

Overview

4
4
years of professional experience

Work History

Cashier Team Lead

Ulta Salon And Cosmetics
01.2022 - Current
  • Learned duties for various positions and provided backup at key times.
  • Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Operated POS cash register and equipment to collect payments.
  • Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Increased customer loyalty and retention.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Trained team members on cash register operation and cash handling.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Helped management develop employee improvement plans and motivate team members to continually improve.
  • Collaborated with management to develop strategies for improving the overall shopping experience.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Led cashiers and associates in providing thoughtful customer service.
  • Streamlined cashier operations for improved productivity and reduced wait times.
  • Restocked and organized merchandise in front lanes.
  • Processed refunds and exchanges in accordance with company policy.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Maintained stock to meet expected customer demand.
  • Communicated with customers and team members to solve problems.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Educated employees on register use, merchandising, and customer service.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed strong communication and organizational skills through working on group projects.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Organized and detail-oriented with a strong work ethic.
  • Passionate about learning and committed to continual improvement.

Drive-Thru Team Member

Panera Bread
09.2019 - 02.2021
  • Kept abreast of menu updates and promotions to effectively communicate changes or special offers to customers using the drive-thru service channel.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Managed drive-thru queue efficiently, directing traffic flow as needed to minimize wait times and ensure a smooth customer experience.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Resolved customer complaints promptly, demonstrating empathy and understanding in addressing their concerns.
  • Supported inventory management efforts by monitoring stock levels of supplies used specifically for drive-thru orders, such as condiments, napkins, and utensils.
  • Coordinated with other team members during shift transitions to maintain a seamless flow of service for customers at the drive-thru window.
  • Maintained clear communication with kitchen staff to guarantee accurate order fulfillment within established timeframes.
  • Streamlined drive-thru operations by maintaining a clean and organized workspace.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Participated in team meetings and training sessions to stay current on best practices for providing exceptional service in the drive-thru environment.
  • Collaborated with team members to ensure timely food preparation and delivery for drive-thru customers.
  • Increased order accuracy with careful attention to detail when handling customer requests.
  • Assisted in training new team members on best practices for drive-thru operations and customer service techniques.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Managed high-pressure situations during peak hours, maintaining composure and professionalism in handling challenging exchanges.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Adhered to company policies and procedures regarding food safety, cleanliness, and sanitation standards in the drive-thru area.
  • Prepared salads, soups and sandwiches for customers.
  • Worked effectively in fast-paced environments.
  • Paid attention to detail while completing assignments.
  • Applied effective time management techniques to meet tight deadlines.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Strengthened communication skills through regular interactions with others.

Education

High School Diploma -

Fox High School
Arnold, MO
05.2021

Skills

  • Purchase assistance
  • Schedule Coordination
  • Manager support
  • Cash handling expertise
  • Upselling strategies
  • Total Payment Calculation
  • Sales expertise
  • Credits and Refunds
  • Retail Operations
  • Training and coaching
  • Motivational Skills
  • Issue Resolution
  • Product Merchandising
  • Policy Enforcement
  • Stock replenishment
  • Product restocking
  • ID Verification
  • Merchandise zoning
  • Cash Register Operations
  • Customer Service
  • POS Systems
  • Punctual and Reliable
  • Cash Register Operation
  • Team Management
  • Multi-tasking skill
  • Workplace Safety
  • Creative Thinking
  • Punctuality
  • Product Knowledge
  • Problem-Solving
  • Returns processing
  • Cooperative Attitude
  • Verbal/written communication
  • Sales Promotion
  • Active Listening

I like to read, do 1000 piece puzzles, and draw facial features.

My favorite genre of books are fictional thrillers. I love a book that will keep me on the edge of my seat until the very last page. I have a couple favorite authors. One of them is Alex Michaelides, and the other being Leigh Bardugo. There are, of course, other books I enjoy here and there by other random authors. When it comes to puzzles I love to do them because it gives me something to do with my hands. Doing puzzels takes my mind off of things and allows me to submerse myself in something that's not electronic.

Timeline

Cashier Team Lead

Ulta Salon And Cosmetics
01.2022 - Current

Drive-Thru Team Member

Panera Bread
09.2019 - 02.2021

High School Diploma -

Fox High School

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Trinity Davis