Summary
Overview
Work History
Education
Skills
Timeline
Generic

TRINITY DAVIS

La Marque,TX

Summary

PROFESSIONAL SUMMARY Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Remarkable professional with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.

Overview

9
9
years of professional experience

Work History

Front Desk Associate

WoodSpring Suites West Monroe
West Monroe, US
01.2022 - Current
  • Was in charge of keeping the front desk area clean and organized
  • Greeted guests politely and gave them room keys as well as information on amenities and policies
  • Made an average of [Number] prompt wake-up calls each morning
  • Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process
  • Went above and beyond for my guests, including making outside venue reservations and organizing tours
  • Was in charge of collecting deposits, fees, and payments, as well as processing all financial data and providing customers with receipts and change
  • Worked with housekeeping and maintenance staff to respond to guest requests and complaints
  • Ensured financial accuracy by collecting deposits, fees, and payments

Personal Care Provider (Supervisor)

BODY & SOUL SERVICES, INC
Bastrop, US
04.2018 - Current
  • Provided management with [Timespan] updates on renewal progress, at-risk renewals, and renewal forecasts
  • Made a decision
  • Met with [Job title] to discuss the patient's condition and medical treatment, assisting in the optimization of treatments and improving outcomes
  • Improved overall productivity and efficiency by training [Job Title]s and [Job Title]s on [Task]
  • Oversaw a wide range of services, including pet care, phone screening, shopping, and bill payment, in order to give clients more time with their families
  • Used a variety of techniques such as cold calling, prospecting, and networking to land new customers and penetrate new markets
  • Documented residents' behavior in terms of mental status, sleeping, and eating patterns in medical record books
  • Completed owner paperwork and gathered all necessary information, such as possible allergies, aggressive behavior, preferred food type, and contact information for the owner
  • Identified new community resources and met with [Job Title] to discuss how to integrate these capabilities into current programs
  • Ensured
  • Monitored and assisted residents through individual service plans
  • On-site training was provided by me
  • Quickly addressed emergency situations that arose as a result of illegal excavations and provided effective remediation

Office Manager

Cognitive Development Center
Ruston, US
05.2015 - 04.2018
  • Provided top-notch administrative support to [Type] and [Type] staff in order to promote excellence in all areas of office operations
  • Kept the front office clean and well-organized to keep areas presentable for guests and maximize professional appeal
  • Transferred and forwarded phone calls, visitors, and mail to the appropriate staff members
  • Organized spaces, materials, and catering support for internal and client-focused meetings
  • All office supplies, including ink cartridges, toner, and paper, were ordered
  • Directed phone calls, guests, and mail to the appropriate staff members
  • Wrote extremely precise internal and external letters and memos
  • Trained office staff on proper administrative procedures and how to use programs like [Software], ensuring that operations were consistent and efficient for maximum output
  • Wrote agendas, took minutes, and created [Type] documents for [Type] meetings

Education

Criminal Justice - Some college (No degree)

Strayer University
GA

Social Work - Some college (No degree)

Grambling State University
Grambling, LA

Skills

  • Multi-Line Phone Systems
  • Staff Management
  • Scheduling
  • Drawer balancing
  • Problem-solving skills
  • Time Management
  • Compassionate Care
  • Behavioral Management
  • Information Protection
  • Schedule development
  • Strategic Planning
  • Process Improvement
  • Staff Discipline
  • Processes and procedures
  • Payroll Administration
  • Workforce Management
  • Telephone reception
  • File Organization

Timeline

Front Desk Associate

WoodSpring Suites West Monroe
01.2022 - Current

Personal Care Provider (Supervisor)

BODY & SOUL SERVICES, INC
04.2018 - Current

Office Manager

Cognitive Development Center
05.2015 - 04.2018

Criminal Justice - Some college (No degree)

Strayer University

Social Work - Some college (No degree)

Grambling State University

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TRINITY DAVIS