Trinity Douglas
West Chester,PA
Summary
Strategic Talent Acquisition professional with a strong foundation in hospitality leadership, leveraging years of experience in high-volume, people-driven environments to deliver exceptional recruitment outcomes. Known for building rapport quickly, understanding operational demands, and matching talent to organizational needs with precision. Manage full-cycle recruitment including sourcing, interviewing, screening, and presenting qualified candidates while ensuring a positive, equitable, and service-focused candidate experience.
Overview
22
22
years of professional experience
Work History
Talent Acquisition Recruiter
Thompson Hospitality
01.2022 - Current
- Manage full-cycle recruitment, including job postings, sourcing, interviewing, screening, and presenting qualified candidates to hiring managers across multiple departments.
- Specialize in attracting, engaging, and hiring diverse talent across a wide range of roles and experience levels.
- Conduct salary negotiations, employment verifications, and reference checks while maintaining consistent, transparent communication with candidates and hiring managers.
- Maintain accurate and compliant ATS data; track key metrics and respond to reporting inquiries with urgency, accuracy, and attention to detail.
- Curate and build talent pools and teams based on operational needs, leadership priorities, and organizational culture alignment.
- Deliver weekly and monthly recruitment reports for HR leadership and internal business partners to support data-driven decisions.
- Drive excellence in recruitment process delivery—developing sourcing strategies, enhancing screening and assessment practices, and effectively marketing candidates to internal clients.
- Mentor and guide team members on recruiting best practices, contributing to continuous improvement across HR and Talent Acquisition functions.
- Provide consultative, problem-solving support for challenging staffing needs.
- Work closely with industry partners to recruit diverse candidates.
- Leverage social media including LinkedIn Recruiter to proactively source candidates.
General Manager
Aramark Collegiate Hospitality-Cheyney University
01.2021 - 01.2022
- Retained and transitioned hourly and management team through company standards after the contract end of the previous company.
- Provided operational expertise in contracted services while providing hands-on execution management of operations.
- Maintained exceptional client and campus community relationships.
- Handled catering from inception through execution.
- Managed a budget, ordering, and inventory for Retail and Residence Dining.
- Ensured compliance with company standards of operation including safety standards per business Conduct Policy.
Food Service Director
Thompson Hospitality, Cheyney University
01.2016 - 01.2021
- Directed all operational aspects of campus dining services, ensuring high-quality service and overall success for the campus community.
- Oversaw financial performance and operational efficiency, implementing strategies to optimize revenue, reduce costs, and maintain budgetary compliance.
- Recruited, trained, developed, coached, and recognized staff to achieve operational excellence and foster a high-performing team environment.
- Led marketing initiatives and managed catering operations, successfully executing events with a lean staffing model.
- Ensured strict adherence to CDC guidelines during COVID-19, including social distancing protocols, face protection, and frequent sanitation of high-touch areas to safeguard students, faculty, and staff.
Assistant Retail/Residence Dining Manager
Bon Appetit Management Company
01.2014 - 01.2016
- Managed 50+ Local 54 union and Bon Appetit Part-time associates.
- Coordinated agendas and led daily service meetings.
- Built strong relationships with local vendors represented in Gourmet Grocer.
- Creatively involved with revenue drivers for retail operation.
- Worked closely with upper management to execute special events.
- Supported Retail Manager in all areas of the operation including but not limited to scheduling, payroll, ordering, and inventory of Gourmet Grocer and Starbucks.
Banquet Sales Assistant
Brinker International Maggiano’s Little Italy
01.2012 - 01.2014
- Handled daily administration functions for the banquet sales team such as high-volume calls, voicemail, fax, and emails.
- Sold rooms based on guest needs which also includes but not limited to upselling food/beverage and audio/visual equipment.
- Prepared contracts, handled deposits, and finalized menus.
- Worked in synchronization with Banquet Sales Manager and Executive Chef as well as teams under each department.
- Captured the details from sales through the finalization of events that met and exceeded each guest's expectation.
- Followed up with guests to retain business for future events.
- Networked with meeting planners and event planners as well as other sales managers in the industry to increase revenue.
- Focused on monthly sales goals and making sure that the banquet reached sales goals.
Retail Director
ARAMARK-Higher Education
01.2010 - 01.2012
- Responsible for operations of a National Brand, Convenience Store, and Grill on a college campus.
- Increased sales by through loss prevention initiatives, product variety, and knowledge of needs from the student body.
- Supervised 20+ employees with responsibility for hiring, daily work procedures, and performance reviews.
- Restored inventory discrepancies regarding capturing all products to scan into MICROS system and maintained new items thereafter.
- Implemented tracking system to reduce in-house shrinkage.
- Coordinated purchasing with over 10 vendors for all retail outlets.
- Supported in residence dining to support meal service.
Patient Services Manager
Morrison Healthcare/COMPASS GROUP
01.2004 - 01.2010
- Conducted orientation and initial training for new hires.
- Coached and counseled 85 + employees in union environment.
- Enforced industry state regulatory standards of safety and sanitation in 600+ bed hospital.
- Certified Trainer of the company’s branded program for tray delivery, Catering To You (CTY).
- Implemented best practice standards to support the mission, vision, and values of the company.
- Taught diet education and restrictions as it pertains to clinical nutrition.
- Increased productivity of the department through planning and application of systems and procedures which increased patient satisfaction scores.
- Delegated staff appropriately to maintain daily tray delivery in the Nutrition Services Department.
Education
Bachelor of Science - Hotel, Restaurant, and Tourism Management
Cheyney University of Pennsylvania
Cheyney, PA05.2004
Skills
- Delphi
- Microsoft Office
- MyStaff
- UKG
- ICIMS
Professional Internships
- Interim Catering Manager, Sodexo Services, Philadelphia, PA, 05/03, 08/03
- Al la Carte Intern (Management Intern), Restaurant Associates/Compass Group, Kennett Square, PA, 05/02, 08/02
- Cast Member Intern, Walt Disney World Corporation, Orlando, FL, 05/00, 08/00
Timeline
Talent Acquisition Recruiter
Thompson Hospitality
01.2022 - Current
General Manager
Aramark Collegiate Hospitality-Cheyney University
01.2021 - 01.2022
Food Service Director
Thompson Hospitality, Cheyney University
01.2016 - 01.2021
Assistant Retail/Residence Dining Manager
Bon Appetit Management Company
01.2014 - 01.2016
Banquet Sales Assistant
Brinker International Maggiano’s Little Italy
01.2012 - 01.2014
Retail Director
ARAMARK-Higher Education
01.2010 - 01.2012
Patient Services Manager
Morrison Healthcare/COMPASS GROUP
01.2004 - 01.2010
Bachelor of Science - Hotel, Restaurant, and Tourism Management
Cheyney University of Pennsylvania