Trinity Dunn
Graham,TX
Summary
Dynamic server trainer with extensive experience at Texas Roadhouse, excelling in order accuracy and effective time management. Proven track record of enhancing customer satisfaction through exceptional communication and upselling strategies. Developed strong relationships with patrons, fostering loyalty and repeat business while mentoring new team members to achieve operational excellence.
Professional in hospitality industry known for delivering exceptional training and support to enhance team performance. Expertise in creating and implementing training programs, improving service standards, and fostering collaborative environment. Strong interpersonal skills, adaptability, and results-driven approach ensure high satisfaction and operational excellence.
Overview
7
7
years of professional experience
Work History
Server Trainer
Texas Roadhouse
08.2022 - Current
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
Server
Backporch Drafthouse
12.2021 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Assistant Manager
Zumiez
03.2021 - 12.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
Crew Member
Braum's Ice Cream & Burger Restaurant
05.2019 - 12.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
Server
Jimmy's Egg
04.2018 - 03.2019
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Wichita Falls Highschool
Wichita Falls, TX05-2019
Skills
- Effective time management
- Safe food handling
- Menu memorization
- Order accuracy
- Upselling strategies
- POS system proficiency
- Cash handling
- Exceptional communication
Timeline
Server Trainer
Texas Roadhouse
08.2022 - Current
Server
Backporch Drafthouse
12.2021 - 08.2022
Assistant Manager
Zumiez
03.2021 - 12.2021
Crew Member
Braum's Ice Cream & Burger Restaurant
05.2019 - 12.2021
Server
Jimmy's Egg
04.2018 - 03.2019
Wichita Falls Highschool
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