Trinity Eaton
Winston-Salem
Summary
A dedicated customer service representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. With enhances customer experiences by employing service-oriented behaviors, and understanding customer desires. Abilities to multitasking and committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Day Support
SpringWell Network INC
05.2024 - Current
- Responsible for supporting individuals with intellectual and/or developmental disabilities in a day service program.
- Implements written goals from treatment plans with the participant one-on-one.
- Empowered clients to achieve greater independence by implementing person-centered planning lechniques that focused on personal goals and aspirations.
- Ensures client safety and maintaining a safe environment.
- Documents services provided
Customer Service Rep/Appointment Scheduler
Everise
02.2021 - 03.2024
- Acted as first point of contact and set appointments for prospective clients.
- Established and maintained client rapport by utilizing quality customer service.
- Answered phone calls and answered questions from potential customers.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Customer Service Representative
CVS Caremark
07.2018 - 12.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Verified eligibility and compliance with authorization requirements for service providers.
- Delivered high-quality customer service through prompt resolution of inquiries from members, providers, or other parties involved in the delivery of pharmacy benefits services.
- Managed relationships with key stakeholders, including employers, health plans, and pharmacy networks, fostering a collaborative approach to pharmacy benefits management.
- Educated members about their prescription drug coverage options
CNA
ComForCare Health Care
03.2015 - 06.2018
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Transported clients for medical and personal outings.
Education
High School Diploma -
Carver High School
Winston-Salem, NC2012
Skills
- Active Listening
- Insurance Verification
- Patient Registration
- Customer Support
- Appointment Booking
- Great problem-solving skills
- Ability to effectively multi-task
- Excellent oral and written communication
- Pharmacy Benefit Manager
- CPR
Timeline
Day Support
SpringWell Network INC
05.2024 - Current
Customer Service Rep/Appointment Scheduler
Everise
02.2021 - 03.2024
Customer Service Representative
CVS Caremark
07.2018 - 12.2020
CNA
ComForCare Health Care
03.2015 - 06.2018
High School Diploma -
Carver High School
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