Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Trinity Eaton-Willis

Lewisville,TX

Summary

Accomplished and results-oriented with a strong work ethic and the ability to build lasting client relationships. Proven success in staff management, training development, and ability to make difficult decisions in stressful situations. Ability to prioritize, follow-up, handle multiple tasks, meet assigned deadlines, work independently and as part of a team.

Overview

8
8
years of professional experience

Work History

Catering Supervisor

Rudy's BBQ And Country Store
05.2022 - Current
  • Supervise catering staff at all events, instructing employees to restock items quickly and to promote exemplary service to guests.
  • Collaborated closely with clients to develop catering menus for company and personal events.
  • Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
  • Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Benefits Coordinator

Eldorado Smiles
11.2021 - 05.2022
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Implemented open enrollment system to streamline benefits processes for employees.

Manager

Rudy's BBQ And Country Store
08.2015 - 11.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Supervised guests at front counter, answering questions regarding products.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Education

High School Diploma -

Little Elm High School
Little Elm, TX
05.2018

Skills

  • Task Delegation
  • Maintain Records
  • Schedule Creation
  • Location Selection
  • Catering Supervision
  • Reservation Coordination
  • Time Management
  • Critical Thinking

Affiliations

Management/Administration Managed the efforts of employees in providing a high level of customer service, including managingcustomer flow, and telephone service, as well as training by example Developed and maintained employee training plans Used initiative, independent judgment, discretion, and decision-making skills to perform a variety ofduties and solve problems Managed in-store business operationsEmployee Training Management Supervised, mentored, trained, coached, evaluated and developed a staff of 45 people Provided continual feedback regarding employee performance; meet with General Management tomonitor training specifics and overall performance Provided leadership, instruction, and supervision of training staff Prepared effective and timely employee reviews and participated in the training process Mentored and reinforced proper conduct and bearing in new staff when interacting with the public Administered and recommend disciplinary action, promotions, and other managerial duties. Proven ability to communicate effectively in stressful situationsWork History 08/2015-Present: Rudys Bar-B-Que, Frisco, TXEducation Midwestern State University: Wichita Falls, TX Collin Community College: (Frisco Campus) Frisco, TXSpecialized Training: Microsoft Applications and Customer Service Seminars

Timeline

Catering Supervisor

Rudy's BBQ And Country Store
05.2022 - Current

Benefits Coordinator

Eldorado Smiles
11.2021 - 05.2022

Manager

Rudy's BBQ And Country Store
08.2015 - 11.2021

High School Diploma -

Little Elm High School

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Trinity Eaton-Willis