Trinity Ellis
Brooklyn,NY
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
2
2
years of professional experience
Work History
Barista Shift Lead
Next Move Cafe
6 Bay 23rd St, Brooklyn, NY 11214
01.2023 - 09.2023
- Maintained regular and consistent attendance and punctuality.
- Served around 30-50 customers quickly and efficiently and created strategies to prevent delays per shift.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Restocked and cleaned stations and facilities to maintain clean and operable standards.
- Memorized ingredients and recipes for variety of specialty drinks.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Operated cash register for cash, check, and credit card transactions.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
- Open and close up shop in timely manner
- Served food and beverages promptly with focused attention to customer needs.
Daycare Assistant
The Learning Expirence
412 Kings Hwy, Brooklyn, NY 11223
06.2021 - 08.2021
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Restocked supplies and personal hygiene products for use by students.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs
- Kept children between ages of 2 and 4 safe and secure with vigilant oversight
Education
High School Diploma -
Edward R. Murrow
1600 Avenue L, Brooklyn, NY 1123006.2021
Some College (No Degree) - Interior Design
Fashion Institute of Technology
New York, NYSkills
- Customer Service
- Cash Register Operations
- Food and Beverage Service
- Kitchen and Shop Sanitization
- Ingredient Preparation
- Communications Strategies
- Workstation Maintenance
- Safe Food Handling Practices
- Graphic Design
- Product Display
Languages
English
Native or Bilingual
Cantonese
Full Professional
Timeline
Barista Shift Lead
Next Move Cafe
01.2023 - 09.2023
Daycare Assistant
The Learning Expirence
06.2021 - 08.2021
High School Diploma -
Edward R. Murrow
Some College (No Degree) - Interior Design
Fashion Institute of Technology