Trinity Elmer
Evanston,WY
Summary
Experienced with patient intake procedures and clerical coordination. Utilized effective communication skills to enhance operational efficiency. Knowledge of healthcare information, Insurance information and customer service skills to ensure Patient/Customer and Physician satisfaction.
Overview
5
5
years of professional experience
Work History
Intake Coordinator
Best Home Health And Hospice
02.2023 - Current
- Coordinated patient intake processes to ensure timely and accurate data collection.
- Managed appointment scheduling through electronic health record systems, enhancing patient flow efficiency.
- Assisted in verifying insurance coverage and eligibility, facilitating streamlined billing operations.
- Collaborated with healthcare providers to gather necessary documentation for new patient onboarding.
- Maintained confidentiality of patient information in compliance with HIPAA regulations and organizational policies.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Implemented follow-up system for patient concerns post-intake, improving resolution times and patient satisfaction.
- Developed strong relationships with patients, providing comforting and trusting environment during their initial visit.
- Coordinated with healthcare providers to ensure accurate and timely sharing of patient information, enhancing continuity of care.
Registrar
Evanston Regional Hospital
08.2021 - 02.2022
- Managed patient registration processes, ensuring accuracy and compliance with hospital policies.
- Coordinated insurance verification and pre-authorization for patient admissions efficiently.
- Utilized electronic health record (EHR) systems to maintain up-to-date patient information and documentation.
- Assisted patients with inquiries regarding registration procedures and health services available.
- Collaborated with medical staff to streamline patient flow during peak admission periods.
- Monitored compliance with HIPAA regulations regarding patient confidentiality during the registration process.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Upheld HIPAA regulations and standards for protecting patient information.
- Retrieved medical data for physicians and patients.
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
Receptionist
Vision Source
08.2020 - 08.2021
- Greeted visitors and directed them to appropriate personnel or departments
- Managed incoming calls and routed them to designated staff members
- Maintained organized front desk area, ensuring a professional environment
- Scheduled appointments and coordinated meeting logistics for staff
- Assisted with administrative tasks, including data entry and file management
- Responded to inquiries via email and in-person with promptness
- Supported office operations by ordering supplies and maintaining inventory levels
- Collaborated with team members to enhance customer service experiences
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Reduced waiting times for visitors by implementing more efficient check-in process.
Education
Evanston High School
Evanston, WYSkills
- Insurance verification
- Follow-up skills
- Multi-line phone systems
- Appointment scheduling
- Patient scheduling
- Customer service
- Confidentiality
- Multitasking and organization
- Microsoft office
- Phone and email etiquette
- Handling complaints
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Active listening
Accomplishments
- Responded to over 20 customer inquiries each day.
- Recognized by customers for expedient and effective service.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Follow-up - Ensured that customers were satisfied with company services by doing follow-up calls.
- Scanned over 100 pieces of paper per week.
- Gained more knowledge regarding Communication and Organizational skills.
Timeline
Intake Coordinator
Best Home Health And Hospice
02.2023 - Current
Registrar
Evanston Regional Hospital
08.2021 - 02.2022
Receptionist
Vision Source
08.2020 - 08.2021
Evanston High School
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