Trinity Ford
Brooklyn,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Payroll Specialist
Aramark
03.2022 - 11.2023
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Service Response Manager
Aramark
01.2020 - 02.2022
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
Customer Service Representative
Flex Jobs
05.2019 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Education
Biological Sciences
Borough of Manhattan Community College
New York, NYPenn Hills High School
2019
Skills
- New hire processing/training
- Candidate Interview
- Project management
- Telephone and email etiquette
- Employee relations
- Recruiting
- Background Check Processing
- Proficient in software
- Kronos workforce payroll
- Data entry
Certification
Basic Life Support Certification
Timeline
Payroll Specialist
Aramark
03.2022 - 11.2023
Service Response Manager
Aramark
01.2020 - 02.2022
Customer Service Representative
Flex Jobs
05.2019 - 12.2019
Biological Sciences
Borough of Manhattan Community College
Penn Hills High School
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