Trinity Frazier

As a Wellness Advisor, I ran operations at the front desk.

• Improved client wellness by building reports and creating personalized appointments with therapists and estheticians that fit their needs.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Completed data entry and filing to keep records updated for easy retrieval.
• Used key sales tactics to grow membership sales.

• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Coordinated large party reservations, ensuring adequate staffing levels and table arrangements to accommodate group needs effectively.
• Trained new host staff members on company policies, procedures, and best practices to maintain consistent service standards across shifts.

• Greeted customers entering store and responded promptly to customer needs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Performed cash, card and check transactions to complete customer purchases.
• Processed refunds and exchanges in accordance with company policy.
• Set up new sales displays each week with fresh merchandise.