Trinity Fry
Redding,CA
Summary
Developed customer service skills in retail environment, focusing on assisting customers and maintaining organized fitting rooms. Excel at multitasking and managing time effectively to ensure smooth workflow. Seeking to transition into new field where these skills can be applied and further developed.
Overview
3
3
years of professional experience
Work History
Retail Associate
Ross Dress for Less
Puyallup, WA
08.2023 - 06.2026
- Assisted customers in the fitting room, ensuring a positive shopping experience.
- Trained new associates on store policies and procedures, fostering a knowledgeable team environment.
- Resolved customer complaints promptly, improving satisfaction and loyalty to the brand.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Bachelor of Science - Forensic Science
Arizona State University
Tempe, AZ09.2026
Skills
- Reliability
- Customer engagement
- Positive and engaging demeanor
- Verbal and written communication
- Shelf recovery
- Teamwork and collaboration
- Time management
- Customer service
- Customer assistance
- Problem-solving
- Teamwork
- Store opening and closing
- Friendly and outgoing
- Shelf stocking
- Department reset
- Honest and dependable
Timeline
Retail Associate
Ross Dress for Less
08.2023 - 06.2026
Bachelor of Science - Forensic Science
Arizona State University