Trinity Gerolaga
Stockton,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Focused Receptionist with 2 years of hands-on experience answering phone calls, directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist
Sierra Health Services
Stockton, CA
08.2023 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Handled escalated customer complaints regarding billing matters.
- Communicated with insurance companies for billing purposes.
- Provided support with data entry activities as required.
Crew Member
Panera Bread
Lodi
04.2023 - 06.2023
- Educated customers on menu items, product ingredients and nutritional values.
- Restocked kitchen supplies including food products and utensils.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Adhered to health department regulations regarding food handling procedures.
- Assisted management team with inventory counts of food products and beverage supplies.
- Resolved customer complaints in a professional manner.
Crew Member
Five Guys
Lodi
01.2023 - 06.2023
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Assisted management team with inventory counts of food products and beverage supplies.
- Served food quickly for positive guest experiences.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Education
High School Diploma -
Liberty High School
Lodi, CA04-2023
Skills
- Technical Support
- Data Entry
- Mail handling
- Multi-Line Telephone Systems
- Supply Management
- Professional Demeanor
- Organization skills
- Positive and professional
- Multitasking and prioritization
- Verbal and written communication
- Performance Improvement
- Strategic Planning
- Customer Service
- Claims Handling
- Active Listening
- Analytical Skills
- Task Prioritization
- Customer Complaint Resolution
- Multitasking
Certification
- Hippa certified
- medcurity certified
Accomplishments
- 4.0 GPA
- Early graduate
Timeline
Receptionist
Sierra Health Services
08.2023 - Current
Crew Member
Panera Bread
04.2023 - 06.2023
Crew Member
Five Guys
01.2023 - 06.2023
High School Diploma -
Liberty High School