Summary
Overview
Work History
Education
Skills
Timeline
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Trinity Giddens

Woodbridge,VA

Summary

Highly motivated and passionate Service Manger, who has accomplished a lot with a smaller window of time. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Service Manager

Texas Roadhouse
01.2023 - Current
  • Resolved guest complaints in professional and timely manner.
  • Resolved escalated guest complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and managed Front of House team.
  • Implemented strategies to increase upselling, to go guest feedback, and guest count.
  • Built strong partnerships with Training Coordinator, Local Store Marketer, and Managing Partner.
  • Put Door Coordinator and Leader at To Go in place.
  • Successfully developed two key hourlies.
  • Increased overall morale through culture builders like linedancing, Sunday breakfast and contests.
  • Mentor to other Service Managers within and outside of the Burkhart market.
  • Help and assist another Managing Partner with systems and materials in different location than my own.

Corporate Trainer

Texas Roadhouse
09.2022 - 10.2022
  • Conducted evaluations and observed employee performance to identify areas of needed improvement.
  • Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
  • Developed training programs to meet company objectives.
  • Earned Trainer of the day.
  • Stayed after training week to assist new management team with continued training, materials, and revamped systems.
  • Monitored employee progress and gave feedback to management and additional training requirements.

Corporate Trainer

Texas Roadhouse
08.2021 - 09.2021
  • Conducted evaluations and observed employee performance to identify areas of needed improvement.
  • Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
  • Monitored employee progress and gave feedback to management and additional training requirements.
  • Collaborated with management to identify training needs and scheduling.

Key Hourly

Texas Roadhouse
07.2021 - 01.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Learned and managed liquor inventory.
  • Assisted Service Manager with projects and areas of responsibility.
  • Fostered a healthy space for all employees to feel safe in.
  • Mentored new key hourly to contribute to store's positive culture.

Training Coordinator

Texas Roadhouse
06.2021 - 12.2022
  • Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
  • Coordinated with department leaders to identify training needs and develop targeted solutions.
  • Collaborated with department managers to design customized training plans aligned with organizational goals.
  • Scheduled and coordinated training meetings and outings, including booking facilities and arranging catering.
  • Developed engaging instructional materials, including presentations, handouts, and interactive activities.
  • Provided ongoing coaching and mentoring support for employees needing growth and development.
  • Conducted compliance reviews and sign offs.
  • Conducted MIT sit downs for the training coordinator portion of MIT book.
  • Organized and scheduled all orientations for MIT and hourly employees.
  • Developed and executed strategies to improve training program performance.
  • Completed silver CHAMPS program.

To Go

Texas Roadhouse
10.2020 - 10.2021
  • Maintained timely communication with MIW and rest of To Go team regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
  • Demonstrated excellent communication skills when interacting with customers over the phone or in-person, resulting in positive feedback and repeat business.
  • Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
  • Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
  • Served as a reliable team player by covering shifts when necessary to maintain optimal staffing levels during busy periods.
  • Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.

Cashier Lead

Gabes, Gabriel Brothers
05.2019 - 08.2019
  • Trained new cashiers on company policies, ensuring consistent quality of service across the team.
  • Conducted daily cash audits to ensure accurate financial records and reduce discrepancies.
  • Maintained cleanliness and organization of the checkout area, creating a pleasant shopping experience for customers.
  • Monitored cashier performance closely, providing constructive feedback and coaching when necessary for continuous improvement.
  • Enhanced customer satisfaction by efficiently processing transactions and handling cash with accuracy.
  • Assisted customers by answering questions and fulfilling requests.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Cashier

Old Navy
04.2017 - 10.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.

Education

High School Diploma -

CD Hylton Senior High School
Woodbridge, VA
06.2019

Skills

  • Positive Attitude
  • Team Leadership
  • Multitasking and Organization
  • Problem-Solving
  • Customer Service
  • Critical Thinking
  • Reliable and Responsible
  • Employee Training and Development
  • Goal-Oriented
  • Team Collaboration and Leadership

Timeline

Service Manager

Texas Roadhouse
01.2023 - Current

Corporate Trainer

Texas Roadhouse
09.2022 - 10.2022

Corporate Trainer

Texas Roadhouse
08.2021 - 09.2021

Key Hourly

Texas Roadhouse
07.2021 - 01.2023

Training Coordinator

Texas Roadhouse
06.2021 - 12.2022

To Go

Texas Roadhouse
10.2020 - 10.2021

Cashier Lead

Gabes, Gabriel Brothers
05.2019 - 08.2019

Cashier

Old Navy
04.2017 - 10.2017

High School Diploma -

CD Hylton Senior High School

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Trinity Giddens