Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trinity Giddens

Waco

Summary

Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

4
4
years of professional experience

Work History

Senior Associate

Harbor Freight
09.2023 - Current
  • Trained and supported new team members, maintaining culture of collaboration.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Assisted clients with with any questions or concerns about products, pricing, and coupons/deals.
  • Answered and managed incoming calls while recording accurate messages for managers.

Receptionist

H&R Block
02.2024 - 04.2024
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained confidentiality of information regarding clients and company.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Collected payments, processed transactions and updated relevant records.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Handled assignments independently with good judgement and critical thinking skills.

Hotel Front Desk Receptionist

Best Western Plus Hotel
01.2023 - 07.2023
  • Collected room deposits, fees, and payments.
  • Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
  • Resolved service-related problems and documented actions in system.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered phone within throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Enforced policies and procedures to increase efficiency.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Trained new staff members in customer service techniques and hotel operations.

Inventory Specialist

Acorn Claims
09.2021 - 09.2022
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each day.
  • Recorded information and discrepancies to keep records current and accurate.
  • Answered main office phone line and routed appropriately.
  • Kept in close contact with field adjusters to monitor claim activity and progress. Establishing and maintaining good rapport/relationships with the field staff and clients.
  • Developed inventory reports to provide management with comprehensive data on claim levels.
  • Worked closely with management to have claims completed fast and efficiently.

Education

High School Diploma -

Midway ISD
Waco, TX
05-2019

Skills

  • Project management
  • Money handling
  • Training and mentoring
  • Error Adjustments
  • Inventory and Collaboration
  • Clerical experience
  • Organizational Skills
  • Phone etiquette

Timeline

Receptionist

H&R Block
02.2024 - 04.2024

Senior Associate

Harbor Freight
09.2023 - Current

Hotel Front Desk Receptionist

Best Western Plus Hotel
01.2023 - 07.2023

Inventory Specialist

Acorn Claims
09.2021 - 09.2022

High School Diploma -

Midway ISD

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