Trinity Girovasi
Ocala,FL
Summary
Dynamic Area Manager of Operations at Swamp Dawg, Hardy LLC, recognized for enhancing operational efficiency and customer satisfaction. Expert in staff supervision and asset management, I successfully implemented safety protocols and streamlined processes, leading to improved collaboration and reduced waste. Proven ability to motivate employees while maintaining attention to detail in fast-paced environments. Adaptable and reliable, ensuring seamless operations in dynamic environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Area Manager of Operations
Swamp Dawg, Hardy LLC
05.2023 - 03.2025
- Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
- Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
- Collaborated with upper management on strategic planning initiatives, aligning departmental objectives with overall company goals.
- Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
- Managing operations across multiple locations, each representing distinct franchises, within the company.
- Implemented safety protocols to maintain a secure work environment for employees and customers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Optimized staff scheduling by analyzing workload requirements, reducing labor costs without sacrificing service quality or employee satisfaction.
Server/Bartender
Shuckin Shack Oyster Bar, Hardy LLC
07.2020 - 05.2023
- Fluent with Point of Sale operations.
- Provided excellent customer service by addressing customer needs, while also assisting customers with menu selections, ensuring a positive and welcoming experience.
- Able to prioritize tasks in fast paced environments.
- Addressed and resolved customer complaints and concerns, ensuring satisfaction and repeat business.
- Conducted clear and effective verbal communication with guests, team members, and management, while always working towards making the business successful.
- Proactively upsold menu items, tailoring recommendations based off guest preferences, while pushing daily specials resulting in repeating cliental.
- Adhered to proper food safety standards and regulations.
- Adapted quickly to changes in menu items and pricing, while also being able to convey to guests about changes efficiently.
Cook
Blue Highway A Pizzeria
08.2017 - 07.2020
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
Fast Food Associate
Dairy Queen
11.2016 - 07.2017
- Greeted and assisted customers in a friendly and professional manner.
- Provided excellent service in a fast paced setting.
- Followed food safety and sanitation guidelines to ensure quality and safety.
- Accurately handling cash and credit payments, while fluently operating the POS system.
- Prioritizing tasks to ensure that orders were completed quickly and accurately, without compromising quality and customer experience.
Education
No Degree - Business And Communications
South Florida State
Avon Park High School Diploma -
Belleview Highschool
Belleview, FL05-2019
Skills
- Excellent interpersonal skills
- Operational efficiency
- Guest engagement
- Team collaboration
- Exceptional customer service
- Attention to detail
- Reliability
- Strategic planning
- Memory retention
- Employee motivation
Certification
- ServSafe Certification with an expiration date of 2029
Timeline
Area Manager of Operations
Swamp Dawg, Hardy LLC
05.2023 - 03.2025
Server/Bartender
Shuckin Shack Oyster Bar, Hardy LLC
07.2020 - 05.2023
Cook
Blue Highway A Pizzeria
08.2017 - 07.2020
Fast Food Associate
Dairy Queen
11.2016 - 07.2017
No Degree - Business And Communications
South Florida State
High School Diploma -
Belleview Highschool
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