Trinity Godina
Tempe,AZ
Summary
A take-charge individual delivering support and team leadership to businesses and business owners. Dependable and detail-oriented to manage multiple tasks and priorities. Recognized for exemplary customer service, team collaboration, and keeping a positive attitude. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Adept at working effectively, unsupervised, and quickly delivering on my essential daily responsibilities.
Overview
3
3
years of professional experience
Work History
Customer Care Coordinator
Cobblestone Veterinary Care
Tempe, AZ
08.2024 - Current
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Managed office phone lines by checking voicemail, returning calls, and directing messages to team members.
- Processed incoming mail daily.
- Completed relevant insurance and other claim forms.
- Assisted veterinarians with administrative tasks such as scheduling and confirming appointments, and maintaining patient files.
- Communicated with patients with compassion while keeping medical information private.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Processed financial transactions for clients.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
Administrative Assistant
ORKA LLC
Chandler, AZ
06.2022 - Current
- Diligent communication skills, acting as the main point of contact for customers, installers, sales reps, and marketers.
- Managed database systems containing customer contact information.
- Answered phone calls, emails, and texts to provide information to prospects, customers, sales reps, and senior leadership. Resulting in effective business correspondence.
- Prepared weekly progress reports for management, summarizing the project status of each sold account.
- Executed on-time and under-budget projects by solving issues for senior leadership.
- Scheduled prospect lead appointments for sales reps, and maintained data for all incoming leads and rep assignments.
- Diligently follow up with the sales rep on customer appointment outcomes to update installers and marketers on project status.
- Handle confidential documents in an organized fashion, according to established protocol.
- Responded to time-sensitive account issues, and promptly resolved.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Created an orientation checklist and reviewed it with new hires.
- Developed training programs for new employees on topics such as safety protocols, job expectations, policies, and procedures.
- Prepared weekly progress reports for management, summarizing the status of recruitment and onboarding.
- Managed the onboarding process for new hires, ensuring all documentation was completed accurately and in a timely manner.
- Coordinated trade shows and events to promote products or services.
- Developed and managed successful email and text campaigns to increase lead flow to sales reps.
Education
Associate of Arts - Interior Design
Maricopa Community Colleges - Mesa Community College
Mesa, AZ12-2021
Skills
- Four years of administrative management experience
- 25 years of operations management experience
- Independently Motivated
- Attentive listener
- Teamwork and collaboration
- Recruitment and onboarding
- Time Management Expertise
- Detail-Oriented Organization
- Interpersonal skills
- Naturally optimistic
- Problem-solving skills
- Flexibility mindset
- Dedicated Work Ethic
- Adaptable Learner
- Driven Mindset
Accomplishments
- President's Educational Awards Program, I received an Outstanding Academic Achievement Award my Freshman year
References
References available upon request.
Timeline
Customer Care Coordinator
Cobblestone Veterinary Care
08.2024 - Current
Administrative Assistant
ORKA LLC
06.2022 - Current
Associate of Arts - Interior Design
Maricopa Community Colleges - Mesa Community College
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