Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
References
Timeline
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Trinity Gonzales

Long Beach,CA

Summary

Dynamic shift supervisor skilled in staff training and shift coordination. Known for fostering a collaborative team environment and effectively resolving conflicts to maintain high standards of customer service and operational compliance.

Dedicated professional with strong problem-solving skills and a focus on compliance monitoring. Experienced in managing daily operations and delivering exceptional customer service while training and supervising teams for optimal performance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
Carson, California
10.2024 - Current
  • Supervised daily operations to ensure smooth workflow and employee productivity.
  • Coordinated team schedules to meet staffing needs and operational demands.
  • Trained new employees on safety protocols and operational procedures.
  • Resolved employee conflicts and addressed performance issues promptly.
  • Monitored compliance with company policies during shift operations.
  • Facilitated communication between management and team members for effective collaboration.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Completed opening and closing duties to facilitate business operations.
  • Addressed any issues that arose during the shift in a proactive manner.
  • Monitored staff performance to ensure quality standards were met.
  • Maintained accurate records of daily transactions and deposits.
  • Taught staff upselling techniques to meet revenue targets.
  • Checked orders for quality and completeness.

Barista

Starbucks
Carson, California
10.2021 - Current
  • Prepared a variety of coffee beverages according to customer preferences.
  • Maintained cleanliness and organization of the work area and equipment.
  • Assisted customers with menu selections and answered product questions.
  • Operated cash register and processed customer transactions efficiently.
  • Monitored inventory levels and restocked supplies as needed.
  • Collaborated with team members to ensure smooth service during busy hours.
  • Followed safety and health regulations to ensure a safe environment.
  • Participated in training sessions to learn new techniques and improve skills.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Described menu items to customers and suggested products based on stated preferences.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.

Education

High School Diploma -

Renaissance High School For The Arts
Long Beach
05-2020

Some College (No Degree) - English Language

Arizona State University
Tempe, AZ

Skills

  • Team supervision
  • Staff training
  • Shift coordination
  • Compliance monitoring
  • Cash handling
  • Customer relationship management
  • Service excellence
  • Employee motivation

Affiliations

  • musical theatre performance
  • singing/ karaoke
  • avid reader
  • creative writing

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Accomplishments

  • Graduated with 3.5 +
  • National Honor Society
  • Customer excellence awards
  • Excellence in attendance

Certification

  • Food Handlers

References

References available upon request.

Timeline

Shift Supervisor

Starbucks
10.2024 - Current

Barista

Starbucks
10.2021 - Current

High School Diploma -

Renaissance High School For The Arts

Some College (No Degree) - English Language

Arizona State University

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