Hi, I’m
Trinity Griffin
Jersey City,NJ
Summary
Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.
Overview
9
years of professional experience
Work History
Alliance Ground International
Front Office Agent
06.2022 - 01.2023
Job overview
- Directed phone inquiries, answered customer questions and notified customers of shipment arrival.
- Took more than 30 incoming calls per day, provided information and routed callers to correct personnel.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Responded to inquiries from callers seeking information.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Completed driver check-in processes by verifying License, Delivery Order and Payment was correct before proceeding.
Vermella Harrision
Concierge
02.2022 - 06.2022
Job overview
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, or some VIP , with high degree of respect for privacy.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Provided each guest with list of facility's upcoming activities and events upon arrival to enhance residence stay.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Lightbridge Academy
Assistant Teacher
01.2021 - 04.2021
Job overview
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
Wendy's
Cashier
12.2020 - 04.2021
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
GameStop
Manager
01.2018 - 02.2020
Job overview
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Forever 21
Sales Associate
07.2017 - 01.2018
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Khols
Sales Associate
07.2016 - 01.2017
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction with quick and professional handling of product returns.
New City Kids
Music Teacher
09.2012 - 08.2016
Job overview
- Familiarized students with basic concepts of music such as notes, tempo, symphony, beats, compositions and chords.
- Mentored struggling students with individualized approach to enhance learning.
- Planned and executed targeted lesson plans to instruct on music theory, music history and performance etiquette.
- Advised parents of student progress by communicating student's achievements and developing methods for improvement.
Education
University Academy Charter High SchoolJersey City, NJ
High School Diploma
06.2016
Skills
- File Management
- Correspondence and Office Documents
- Data Entry
- Order Fulfillment
- Microsoft Word
- Project Oversight
- Identification Checks
- Stocking and Replenishing
- Staff Training
Timeline
Front Office Agent
Alliance Ground International
06.2022 - 01.2023
Concierge
Vermella Harrision
02.2022 - 06.2022
Assistant Teacher
Lightbridge Academy
01.2021 - 04.2021
Cashier
Wendy's
12.2020 - 04.2021
Manager
GameStop
01.2018 - 02.2020
Sales Associate
Forever 21
07.2017 - 01.2018
Sales Associate
Khols
07.2016 - 01.2017
Music Teacher
New City Kids
09.2012 - 08.2016
University Academy Charter High School
High School Diploma