Trinity Hayes

• Collaborate with the admissions and outreach teams to triage referred patients, resulting in a 25% improvement in referral process efficiency.

• Serve as a liaison between new providers and outreach managers, fostering positive relationships and improving referral partner satisfaction by 30%.

• Manage data and reports in multiple systems, including a CRM, EMR, and data analytics platform, ensuring accuracy and consistency.

• Successfully managed confidential health information, adhering to HIPAA regulations and contributing to a 20% reduction in data-related incidents.

• Managed medical client relations, ensuring a seamless and positive experience for clients.

• Implemented process improvements in client service workflows, achieving a 25% increase in efficiency.

• Utilized comprehensive knowledge of medical records to address inquiries, resulting in a 20% reduction in client issues

• Facilitated patient intake processes, collaborating with medical professionals to ensure accurate and efficient admissions.

• Managed data and reports within various systems, resulting in a 15% reduction in administrative errors.

• Demonstrated exceptional interpersonal skills, serving as a point of contact for patients and internal teams.

• Adapted to a fast-paced, fluid environment, thinking critically to address challenges and facilitate rapid changes

• Provided technical support to customers, demonstrating strong problem-solving and communication skills.

• Collaborated with cross-functional teams to address technical issues, enhancing customer satisfaction by 20%.

• Managed customer data in support systems, ensuring accuracy and efficient case resolution.

• Adapted to a remote role with high autonomy, demonstrating self-motivation and effective communication