Trinity Head
Faucett,MO
Summary
Dynamic leader with proven expertise in operations management and strategic planning, honed across roles from Manager at Fredrick Inn Steakhouse to Assistant Vice President at Heartland Capital Funding. Excelled in enhancing customer satisfaction and streamlining business processes, leveraging skills in financial management and team leadership. Achieved significant improvements in productivity and service quality, demonstrating a strong results-driven approach.
Overview
16
16
years of professional experience
Work History
Support Specialist
I Am Third Treatment Center / GPS
05.2021 - Current
- Help and attend various support classes.
- Create ways of outreach to help individuals.
- Serving on the board as Secretary for this organization.
- Assist in organizing events.
- Assist in drug testing for clients if needed.
- Be a person of outreach for individuals in need.
- Attend seminars.
- Create spreadsheets for data entry.
Manager
Fredrick Inn Steakhouse
08.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers.
- Monitored and analyzed business performance to identify areas of improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes.
- Recruited, interviewed and hired employees.
- Established team priorities, maintained schedules and monitored performance.
- Tracking and ordering inventory.
Manager
Big Rigs Restaurant
02.2015 - 08.2020
- Create marketing and sales strategies.
- Manage and motivate employees to be the most productive.
- Manage schedules for employees.
- Open and close the business.
- Oversee operations.
- Recruit, interview and hire new employees.
- Quality control.
- Customer service.
Office Manager
Backflow Testing Inc
01.2014 - 09.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments and creating routes.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Assistant Vice President
Heartland Capital Funding
04.2008 - 08.2012
- Audit client's claims on their billing.
- Accounts receivable financing.
- Manage company portfolio.
- Travel to client's business to do onsite auditing.
- Manage wire transfers to and from accounts.
- Work remotely when needed.
- Attend seminars.
- Interview new clients and help underwrite the loan for the individual companies that would be financed.
Education
N/A - Business Management
Missouri Western State University
Saint Joseph, MOAssociates - Alternative Medicine And Massage Therapy
Heritage College
Kansas City, MO04.2004
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Strategic Planning
- Operations Management
- Sales Techniques
- Business Administration
- Marketing
- Financial Management
- Expense Tracking
- Contract Management
- Computer Skills
- Hiring and Training
- Business Analysis and Reporting
- Human Resources Management
- Preventive Maintenance
Timeline
Support Specialist
I Am Third Treatment Center / GPS
05.2021 - Current
Manager
Fredrick Inn Steakhouse
08.2020 - Current
Manager
Big Rigs Restaurant
02.2015 - 08.2020
Office Manager
Backflow Testing Inc
01.2014 - 09.2015
Assistant Vice President
Heartland Capital Funding
04.2008 - 08.2012
N/A - Business Management
Missouri Western State University
Associates - Alternative Medicine And Massage Therapy
Heritage College
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