TRINITY HERNANDEZ
Oak Creek
Summary
Detail-oriented Warehouse Operations Specialist experienced in inventory control and team collaboration. Achieved high productivity and quality standards through effective problem-solving and communication in fast-paced environments. Focused on enhancing customer experiences while ensuring safety and efficiency in order preparation and inventory processes.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Warehouse Associate
Amazon
Oak Creek, WI
12.2023 - 08.2026
- Prepared orders for shipment by picking, packing, and labeling merchandise. Worked safely around moving machinery. Collaborated with team members to achieve daily targets and complete tasks efficiently. Performed inventory control, such as counting, and stocking merchandise. Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Selected and gathered customer orders using handheld scanners in fulfillment center, ensuring accuracy and efficiency in order fulfillment.
- Prepared and packed items for shipment according to established packaging and labeling standards, contributing to timely and accurate deliveries.
- Accurately placed inventory into designated bins using warehouse scanning systems. into designated bins using warehouse scanning systems.
- Categorized and sorted packages by route and destination for streamlined outbound loading. by route and destination for Amazon outbound loading.
- Efficiently loaded and unloaded trailers while adhering to safety protocols. while following Amazon safety procedures.
- Inspected merchandise for damage during receiving and storage, maintaining quality control and ensuring only undamaged items were processed.
Front Desk Agent
Crowne Plaza Hotel
Oak Creek, WI
12.2018 - 12.2023
- Collected room deposits, fees, and payments to secure guest reservations. Maintained accurate guest records, payments, and reservations, enabling efficient operations through hotel management software systems. Provided exceptional service during high-volume periods and challenging situations, enhancing guest satisfaction and loyalty. Resolved guest issues promptly, resulting in positive feedback and return visits.
- Greeted guests with warm Crowne Plaza hospitality during check-in and check-out.
- Managed reservations, room assignments, and guest requests using hotel property systems.
- Processed billing, payments, and folios accurately for front desk transactions.
Server
Longhorn Steakhouse
Greendale, WI
12.2018 - 12.2022
- Managed multiple tables simultaneously, maintaining high service quality and enhancing guest satisfaction. Served food and beverages promptly, ensuring customer needs were met and fostering repeat business. Worked with POS system to place orders, manage bills, and handle complimentary items. Collaborated with team members during busy shifts to streamline workflow and deliver exceptional guest experiences.
- Greeted LongHorn Steakhouse guests and guided seating with warm, attentive service.
- Presented menu items and answered questions about steaks, sides, and specials.
- Recorded orders accurately using POS system and relayed requests to kitchen.
Education
High School Diploma -
Bayview Highschool
BayView, WISkills
- Warehouse management software
- Handheld scanning
- Inventory control
- Storage organization
- Warehouse maintenance
- Data analysis
- Lean principles
- Problem-solving
- Team collaboration
- Multitasking
- Attention to detail
- Clear communication
Certification
Real Estate License
LANGUAGES
English, Spanish
Timeline
Warehouse Associate
Amazon
12.2023 - 08.2026
Front Desk Agent
Crowne Plaza Hotel
12.2018 - 12.2023
Server
Longhorn Steakhouse
12.2018 - 12.2022
High School Diploma -
Bayview Highschool