Trinity Hinton
Summary
Student affairs professional with progressive leadership experience supporting diverse student populations through engagement, retention, crisis intervention, and holistic student development. Skilled in fostering inclusive campus communities, leading cross-functional teams, resolving complex student concerns, and implementing programs that enhance student success and belonging. Proven experience in higher education operations, career coaching, residential life, and student support services, with a demonstrated commitment to creating environments where students can thrive academically, socially, and personally.
Overview
10
10
years of professional experience
Work History
Director of Campus Center Operations/Academic Advisor
Park University
10.2021 - Current
- Directed multi-site operations across Arkansas, California, and Montana, ensuring consistent service delivery, compliance, and organizational performance.
- Managed cross-functional teams across multiple geographic regions, providing leadership, coaching, and performance oversight.
- Implemented operational improvements that increased efficiency, reduced workflow bottlenecks, and enhanced stakeholder satisfaction.
- Oversaw budgeting, scheduling, resource allocation, and daily operations for the Arkansas campus center, classroom environments and instructional technology to ensure effective learning.
- Collaborated with executive leadership to develop and execute strategic initiatives aligned with organizational goals.
- Analyzed performance metrics and operational data to drive informed decision-making and continuous improvement.
- Led recruitment, onboarding, training, and professional development efforts for students across multiple states.
- Developed resources for students to use when selecting majors or exploring career options.
- Counseled students in career planning, job placement and academic goals.
- Serve as a School Certifying Official ensuring SAA compliance and certification enrollments
- Planned and executed student engagement initiatives, workshops, and campus programming strengthening belonging, retention and overall student experience.
- Advising students on academic programs and course selection strategies.
- Evaluated transfer credits from other institutions and determined how they would apply towards a degree program.
- Provided counseling services related to personal issues which may be impacting a student's academic performance.
- Advised students on a variety of issues, including financial aid opportunities, tutoring services and study abroad programs.
- Conducted academic success follow-up meetings with students to adjust plans as necessary.
Assistant Manager, Retail
Scrubs and Beyond LLC
Little Rock
01.2020 - 09.2021
- Supervised daily operations and trained staff performance of 5-6 staff members in contributing to improved productivity and positive customer relationships
- Trained new employees on company policies, procedures, and customer service standards.
- Assisted management in daily operations and staff supervision at Scrubs and Beyond.
- Resolved customer inquiries and complaints efficiently to enhance satisfaction levels.
- Educated customers on product features, benefits, and proper care guidelines for scrubs.
- Analyzed customer data to identify trends and opportunities for improvement.
- Resolved escalated complaints from customers in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Implemented training sessions to improve staff product knowledge and sales techniques.
Career Coach
Pulaski Technical College
Little Rock
09.2018 - 11.2020
- Provided case management and student success coaching to low-income and non-traditional college students participating in Career Pathways Initiatives.
- Assisted students with academic planning, career exploration, goal setting and resource navigation to support persistence and completion.
- Collaborated with faculty, staff and community partners to address barriers impacting student retention and academic success.
- Connected students with campus and community resources including childcare, transportation assistance, financial support, and workforce development opportunities.
- Assisted students with academic planning, career exploration, goal setting, and resource navigation to support persistence and completion.
- Monitored student progress and maintained compliance with state and federal program requirements.
Resident Assistant
University Of Arkansas At Little Rock
Little Rock
07.2017 - 08.2018
- Facilitated community events to enhance student engagement and involvement.
- Supported residents with personal issues and conflicts through active listening and empathy.
- Collaborated with housing staff to support student retention, success and overall residential experience.
- Applied servant and situational leadership principles to support student development and community engagement within a residential setting.
- Enforced university policies to maintain a safe living environment for students.
- Acted as a liaison between residents and university administration for effective communication.
- Assisted in crisis management by providing timely support during emergencies.
- Participated orientations for new residents, introducing them to campus resources.
- Developed and maintained positive relationships among diverse resident populations.
- Fostered a safe, inclusive, and supportive residential environment for college students.
- Served as an information resource for residents regarding campus services.
- Promoted diversity awareness by creating informative bulletin boards or hosting special events addressing relevant issues.
- Planned fun activities throughout the semester such as holiday celebrations or themed nights.
Team Lead/Key Holder
The Wonder Place
Little Rock
04.2016 - 2018
- Entrusted with opening and closing procedures, cash handling and facility security.
- Assisted in supervising daily operations and supporting team members to ensure a positive guest experience.
- Utilized situational leadership techniques to address varying customer and team needs while maintaining a positive environment.
- Demonstrated accountability and sound judgement when handling operational decisions and time sensitive situations.
- Trained and onboarded new employees on customer service standards, operational procedures and workplace expectations.
- Contributed to creating an inclusive, welcoming atmosphere that encouraged positive engagement and relationship - building.
- Developed early leadership, conflict resolution, and customer engagement skills while supporting a diverse population of children, families and community members.
- Mentored new staff members and modeled professional communication, teamwork, and problem solving skills.
Education
Masters of Education (M.Ed) - Organizational Leadership And Adult Learning
Park University
Kansas City, MO08-2025
Bachelor of Science - Organizational Leadership
University of Arkansas
Fort Smith, AR05-2022
Skills
- Organizational leadership
- Employee training
- Project management
- Staff supervision
- Customer service
- Inventory management
- Diversity awareness
- Conflict resolution
- Team building
- Self-awareness
- Crisis management
- Resident monitoring
- Student resource promotion
- Client relationship management
- Multicultural competence
- Problem-solving aptitude
- Crisis counseling
- Staff communication
- Training & Development
- Student advocacy
- Emergency response
- Excellent communication
- Interpersonal skills
- Academic support
Acknowledgments
- Pirate Praise Employee of the Month Honoree Recognition by University President Park U (June 2024)
- Park U Newsletter Member (2022 -2024)
- Staff Advisory Council Member (2024 - Present)
- Search Committee Member, VPPES for Enrollment & Student Services selectee (2024)
Core Competencies
- Case Management & Student Advocacy
- Veteran & Military Student Services (School Certifying Official, VA compliance, GI Bill, VR&E)
- Student Conduct Administration
- Assessment & Compliance
- Student Retention & Persistence Strategies
- Proficiency in CRM Systems (Salesforce, Slate, Workday, JenzabarCX10, FileNet, Cognos, Five9, Canvas, Zoom, Microsoft Office Suite)
- Academic Support & Retention
- Crisis Management & On-Call Response
- Data Tracking, Reporting & Documentation
- Event Planning & Program Implementation
- Training, Staff Support & Team Leadership
- Diversity, Equity, Inclusion & Belonging (DEIB)
- Career coaching & Workforce Development
- Residential Life & Housing Operations
- Trauma-Informed Student Support
- Conflict Mediation
Timeline
Director of Campus Center Operations/Academic Advisor
Park University
10.2021 - Current
Assistant Manager, Retail
Scrubs and Beyond LLC
01.2020 - 09.2021
Career Coach
Pulaski Technical College
09.2018 - 11.2020
Resident Assistant
University Of Arkansas At Little Rock
07.2017 - 08.2018
Team Lead/Key Holder
The Wonder Place
04.2016 - 2018
Masters of Education (M.Ed) - Organizational Leadership And Adult Learning
Park University
Bachelor of Science - Organizational Leadership
University of Arkansas