Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Trinity Hodges

West Columbia,SC

Summary

Flexible, Reliable, Hard Worker Ready to Learn and Contribute to Team Success

Overview

9
9
years of professional experience

Work History

Pharmacy Customer Service Representative

Foundever
Remote, SC
08.2023 - 03.2025
  • Confirmed prescriptions for patients by placing calls and conferring with physician office staff.
  • Communicated with insurance companies for billing purposes
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Entered and processed prescriptions into internal system with accuracy to avoid filling delays.

Technical Support Representative

Concentrix
Remote, SC
02.2022 - 07.2023
  • Assisted customer in understanding products, components and systems using technical demonstration.
  • Created reports on customer complaints and feedback for management review.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Assisted customers with various types of technical issues via email, live chat, and telephone.
  • Assisted customers with password resets, account unlocks, and security settings adjustments.

Front Desk Agent

Holiday Express & Inn Suites
Concord, North Carolina
01.2021 - 02.2022
  • Monitored security cameras in lobby area as needed.
  • Contacted housekeeping or maintenance staff to report room or building issues.
  • Managed cash drawer responsibly throughout shift. Computed bills, collected payments and made change for guests.
  • Performed bookkeeping activities to balance accounts and conduct nightly audits.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Healthcare Customer Service Representative

Teleperformance
Concord, NC
07.2019 - 12.2021
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
  • Communicated with insurance companies for billing purposes
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Entered and processed prescriptions into internal system with accuracy to avoid filling delays.

Package Handler/Computer Data Entry Operator

Fed Ex Ground
Concord, NC
10.2018 - 05.2019
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Used scanners to track parcel information, condition or receipt.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Organized files according to established procedures for easy retrieval later on.
  • Identified, corrected, and reported data entry errors.

Team Member

Dollar General
Concord, North Carolina
05.2017 - 04.2018
  • Tracked inventory and conducted cycle counts to maintain accurate records.
  • Conducted inventory audits to prevent loss and theft.
  • Greeted customers and answered questions about products or services.
  • Processed customer transactions accurately and efficiently at the cash register.
  • Performed price checks for customers' requested items using POS system or pricing guns.
  • Maintained cleanliness of the store, including sweeping, mopping, dusting, and organizing shelves.

Cashier/Service Crew Member

Cookout
Concord, NC
03.2016 - 04.2017
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Concord High School
Concord, NC
06-2019

Skills

  • HIPAA compliance
  • Data entry accuracy
  • Technical troubleshooting
  • Insurance verification
  • Call center experience
  • Front desk operations
  • Reservation management

Accomplishments

  • Honors Society
  • Boys and

Timeline

Pharmacy Customer Service Representative

Foundever
08.2023 - 03.2025

Technical Support Representative

Concentrix
02.2022 - 07.2023

Front Desk Agent

Holiday Express & Inn Suites
01.2021 - 02.2022

Healthcare Customer Service Representative

Teleperformance
07.2019 - 12.2021

Package Handler/Computer Data Entry Operator

Fed Ex Ground
10.2018 - 05.2019

Team Member

Dollar General
05.2017 - 04.2018

Cashier/Service Crew Member

Cookout
03.2016 - 04.2017

High School Diploma -

Concord High School

Similar Profiles

CREATE PROFILE