Trinity Hollis
Bloomfield,CT
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Sun Life Financial
02.2024 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Managed high volume inquiries. Resolved customer issues swiftly and adequately.
- Effectively handled short term and long term disability, FMLA, PFML and other state and company leaves.
Customer Service Representative
Code Blue
05.2022 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Waste Management Company
04.2021 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Arts - Music Education
University of Connecticut
Storrs, CT12.2023
Skills
- Team Development
- Computer Proficiency
- Technical Support
- Dependable to meet and exceed what is required
- Time Management
- Detail Oriented
- Customer Service
- Analysis
- Disability
- Benefits
- Accuracy
- Typing
- Leadership
- Facilitation
Timeline
Customer Service Representative
Sun Life Financial
02.2024 - Current
Customer Service Representative
Code Blue
05.2022 - 07.2022
Customer Service Representative
Waste Management Company
04.2021 - 07.2021
Bachelor of Arts - Music Education
University of Connecticut
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